Special services team lead - united states, provo



job details

level:    experienced job location:    ut corp - provo, ut position type:    full time salary range:    undisclosed

description

special services team lead contributes to ion solar by assisting ion solar customers, sales representatives, and team members with special services related to the solar process such as third-party contracted work, electrical service upgrades, and financing change orders. the team lead is the first line of leadership and the closest leadership position to the team. they provide an essential impact on the team and its overall success.

responsibilities:

special services team lead has the following responsibilities and duties:

subject matter expert for topics related to the special services team leading by example through working on a select number of projects alongside entry level agents responsible for team task management and daily productivity review and assign projects to agents under the direction of the manager quality assurance and quality reviews for individual agents work with the manager to determine areas of weakness of individual agents and the team to provide targeted training to improve team and agent performance handle customer escalations that are unable to be handled by an entry level agent support the decisions of management and assist in carrying out the processes to the team maintain or assist in improving a positive team culture

qualifications:

special services team lead should have the following skills, education and experience:

high school diploma or equivalent attention to detail strategic decision making problem solving skills have a sense of urgency and thrive in a fast-paced environment effectively prioritize and manage time well flexibility to adapt to an ever-changing environment analytical skills exceptional customer service, active listening, verbal and written communication skills proficiency with computers, especially with crm software, and strong typing skills

ion solar’s mission: about ion solar:

we power people - together we power change. ion provides a simple, affordable way for homeowners to go green and invest in renewable energy. the solar industry is exploding and in a matter of a few short years, ion has grown from a small startup solar shop to one of the largest privately-owned solar companies in the country. we offer a catered, premium solar experience to our clientele.

why choose ion solar:

ion solar is looking to be a world-class premium solar provider, and to do so, we aim to hire top talent and provide career growth opportunities within the solar industry. within the past 2 years, ion solar has increased sales revenue by 100% each year, with projections for further development in the coming years. we have an environment of openness and encourage feedback to help everyone improve together. our goal is to make ion a place that our employees want to be.

compensation and benefits:

ion solar will provide the following compensation:

pay rate- doe health/vision/dental insurance 401k paid time off and paid holidays paid birthday off

statement by ion:

we are an equal opportunity employer. all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.





responsibilities:

special services team lead has the following responsibilities and duties:

subject matter expert for topics related to the special services team leading by example through working on a select number of projects alongside entry level agents responsible for team task management and daily productivity review and assign projects to agents under the direction of the manager quality assurance and quality reviews for individual agents work with the manager to determine areas of weakness of individual agents and the team to provide targeted training to improve team and agent performance handle customer escalations that are unable to be handled by an entry level agent support the decisions of management and assist in carrying out the processes to the team maintain or assist in improving a positive team culture

qualifications:

special services team lead should have the following skills, education and experience:

high school diploma or equivalent attention to detail strategic decision making problem solving skills have a sense of urgency and thrive in a fast-paced environment effectively prioritize and manage time well flexibility to adapt to an ever-changing environment analytical skills exceptional customer service, active listening, verbal and written communication skills proficiency with computers, especially with crm software, and strong typing skills

ion solar’s mission: about ion solar:

we power people - together we power change. ion provides a simple, affordable way for homeowners to go green and invest in renewable energy. the solar industry is exploding and in a matter of a few short years, ion has grown from a small startup solar shop to one of the largest privately-owned solar companies in the country. we offer a catered, premium solar experience to our clientele.

why choose ion solar:

ion solar is looking to be a world-class premium solar provider, and to do so, we aim to hire top talent and provide career growth opportunities within the solar industry. within the past 2 years, ion solar has increased sales revenue by 100% each year, with projections for further development in the coming years. we have an environment of openness and encourage feedback to help everyone improve together. our goal is to make ion a place that our employees want to be.

compensation and benefits:

ion solar will provide the following compensation:

pay rate- doe health/vision/dental insurance 401k paid time off and paid holidays paid birthday off

statement by ion:

we are an equal opportunity employer. all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.


ION Solar
First-Line Supervisors of Office and Administrative Support Workers
United States, Provo ,UT
2022-02-25
2022-03-24
1085396
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