Principal analyst- billing it configuration - united states, orange
purpose
provide research and analysis of billing area requests to define and document business requirements, develop solutions employing technology and to develop and implement billing configuration models. enter/administrate billing rates into sap. assist in assessing the impact of proposed solutions or enhancements to other systems or business areas. use project management abilities to coordinate development, testing, and implementation of system changes with it (e.g., defining requirements, developing work plans, coordinating testing and cut-over to production, and training end users). use effective interpersonal and communication skills to liaison between the billing, client fulfillment, and it staff and/or system vendors. much of daily work is completed with minimal supervision.
responsibilities
considered 'expert' within billing area with emphasis on rate configuration, technologies used and systems deployed. this includes knowledge of system operations, data retrieval and reporting via standard sap querying & reporting tools. develop and implement solutions and/or billing configuration changes to meet new as well as ongoing requirement from billing, bill printing, pricing, and rate & regulatory departments. perform system administration tasks such as; application security, configuration, maintenance, upgrades, debugging, reporting, issue resolution with it and/or system vendors and compliance with audit and regulatory controls. act as liaison and communicate effectively with business users, vendors, and it to resolve systems/application needs and issues. assist in assessing impacts of any application or system changes on business operations and other applications and systems. anticipates business/regulatory needs & develops standards, process improvements and documentation for billing solutions. ensure that the business requirements of the proposed solution are incorporated into design specifications.
create testing strategies for proposed solutions and coordinate resources to plan and execute user acceptance testing. act as an experienced mentor to others in business area, provides training as required. transfers knowledge raise level of productivity and expertise of business unit. research business areas current systems/applications and processes to identify potential risks and opportunity to promote process improvements based on best business practices and utilizing functionality within business systems. promotes a customer service focus when approaching assigned projects and billing system trouble shooting. act as sme to support regulatory filings, may represent company at regulatory meetings, committees, or hearings. able to represent company at industry events
skills and requirements
ten years of experience with business systems (sap highly preferred) in a billing environment. knowledge of billing system administration, operations and analysis including data retrieval and reporting through vendor provided software. bachelor's degree in mathematics, research methodology, computer science, business or other analytical discipline. masters degree in analytical discipline is desirable. ability to lead the introduction, enhancement, and maintenance of billing systems, including trouble shooting, mentoring of junior teams members and creating complex rate structures. demonstrated ability to communicate effectively with billing team, internal customers, it and system vendors. familiarity with the system development life-cycle and standard project management methodologies is desirable.
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competencies
develop self & othersempower to growcollaborate and sharebe a role modelfocus to achieve resultsbe agiletechnical skills
mobility information
please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. this is applicable to employees that will work in connecticut, maine, massachusetts, and new york within avangrd network and corporate functions. this does not include those that will work for avangrid renewables
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