Billing representative - remote - united states, hartford

you’ll enjoy the flexibility to telecommute* from anywhere within the u.s. as you take on some tough challenges.

welcome to one of the toughest and most fulfilling ways to help people, including yourself. we offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. join us and start doing your life's best work.sm

billing representatives are responsible for all accounts receivable, cash flow, billing & eligibility internal / external questions, and customer service on the oxford platform totaling approximately $600 million in revenue per month. these functions include fielding inbound calls, conflict resolution making outbound calls to our customers and brokers ensuring strong cash flow and superior days sales outstanding results. this function is responsible for medical and ancillary product premium billing.
note: positions mainly responsible for more general a / r activities which do not include medical and ancillary premium billing activities can be found in the accounts receivable function in the finance job family.

this position is full-time (40 hours/week) monday - friday. employees are required to work our normal business hours of 8:00 am - 5:00 pm est. it may be necessary, given the business need, to work occasional overtime. training will be conducted virtually from your home.

*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.

primary responsibilities:

interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function educate customers regarding the availability of receiving invoices and remitting payments through online applications monitor outstanding balances and take appropriate actions to ensure clients pay as billed manage the preparation of invoices and complete reconciliation of billing with accounts receivables may also include quality assurance and audit of billing activities moderate work experience within own function some work is completed without established procedures basic tasks are completed without review by others strong adherence to time management maintain working relationship with customers in territory ability to multitask and adapt to a constantly changing environment

you’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

required qualifications:

high school diploma / ged (or higher) or equivalent work experience 1+ years of experience in communicating with customers via phone or face to face experience working with microsoft excel (ability to create pivot tables, using or creating macros and / or using vlookup, analyzing data and using formulas in spreadsheets) ability to work any 8-hour shift between the hours of 8:00 am - 5:00 pm est including the flexibility to work occasional overtime based on business need

preferred qualifications:

associate’s degree (or higher) in business or accounting 1+ years of experience in a billing, accounts receivable, or collections environment experience working with microsoft access (ability to create, open, navigate, save, and send databases)

telecommuting requirements:

required to have a dedicated work area established that is separated from other living areas and provides information privacy ability to keep all company sensitive documents secure (if applicable) must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service

soft skills:

ability to work in an agile environment detail oriented analytical / critical thinking

unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.

military & veterans find your next mission: we know your background and experience is different and we like that. unitedhealth group values the skills, experience and dedication that serving in the military demands. in fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performance. whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. learn more at [link available when viewing the job]

learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possible. [link available when viewing the job]

careers with unitedhealthcare. let's talk about opportunity. start with a fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. now, add your energy, your passion for excellence, your near - obsession with driving change for the better. get the picture? unitedhealthcare is serving employers and individuals, states and communities, military families and veterans wherever they're found across the globe. we bring them the resources of an industry leader and a commitment to improve their lives that's second to none. this is no small opportunity. it's where you can do your life’s best work.sm

colorado, connecticut or nevada residents only: the salary range for colorado residents is $15.00 to $25.19. the salary range for connecticut / nevada residents is $15.77 to $27.79. pay is based on several factors including but not limited to education, work experience, certifications, etc. in addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). no matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.

diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

unitedhealth group is a drug - free workplace. candidates are required to pass a drug test before beginning employment.

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