It service analyst ii **$300 signing bonus** - united states, elephant island, south shetland islands
it service analyst ii
job level: bachelor – mid level
location: orem, ut
reports to: manager - it operations
division: corporate
flsa status: exempt
department: systems
shift: full-time (40 hours)
compensation: $60,000 - $70,000
$300 sign on bonus
position summary:
blue raven solar is an exciting, fast-paced company, and were recently awarded the employee’s choice award in glassdoor’s annual “best place to work” list in the us large companies category and ranked 20th overall.
technology is at the heart of how blue raven gets a leg up in the highly competitive solar industry. we are constantly building new products or integrating third-party software that improves the customer experience and makes our employees more effective at their jobs.
we are seeking a candidate that is self-motivated, resourceful, understands the value of documentation and standards, and can collaborate exceptionally across teams in engineering, operations, and business leaders. in addition to providing amazing customer service, the it service analyst ii will be responsible for leveraging technology to streamline and automate activities like hardware and software provisioning, as well as responding to and resolving end-user tickets.
essential duties:
advanced troubleshooting of hardware, software and networking issues, in collaboration with our technology vendors advanced hands-on experience triaging issues, quickly resolving issues and escalating to higher-level resources accordingly manage asset inventory for software and hardware triage and/or resolve inbound incidents and service requests, and serve as an escalation point for technical issues respond/resolve end-user issues according to the sla helps to identify ways to improve our current processes create/update it specific and end-user facing support documentation, faqs, kbs, etc. participate in on-call and triage rotationsminimum qualifications:
bachelor’s degree in a technical field or 3+ years professional experience in hardware/software troubleshooting and system administration strong written, verbal communication, and collaboration skills are a must must have experience working within an itil service management platform, including asset management must have experience working with azure ad experience working with office 365 and the modern workplace. experience with imaging and zero-touch deployment technologies experience working with windows and macspreferred qualifications:
freshservice experience applicable industry certifications (mcp, mcse, a+, hdi, etc.) networking experienceApply to this job now Report abuse