Customer service representative - united states, m'sila

envoy solutions is a diversified distribution company for janitorial supply, packaging solutions, foodservice disposables and specialty products. based in glenview, ill., envoy solutions is the parent company of north american corporation, waxie sanitary supply, southeastern paper group and nvision. operating as the nation's premier specialty distribution platform, envoy solutions works to make buildings cleaner, people safer and operations more productive, every day.

position overview

the customer service representative provides internal support to sales representatives and assists in developing and maintaining a professional business relationship with all north american customers.

responsibilities include:

provide internal support to assigned sales representatives regarding any customer problems, complaints, or requests. answer customer calls regarding orders, inquiries, and problems/complaints.  place and process customer orders received by phone, fax, or mail. answer customer questions regarding product and/or their order. handle complaints within established guidelines and initiate appropriate follow-up and response. track orders/trace deliveries that customers have not received to determine status of order and expected time arrival. assist customers with returned goods; write up returned goods authorizations for returning merchandise. provide pricing information to customer. complete and maintain all paperwork related to customer transactions. fax/email information to customers regarding invoices, proof of deliveries, etc. act as a liaison between customer and other internal departments. work closely with the purchasing warehouse and shipping departments.

the ideal candidate will have:

high school equivalent or diploma required; bachelor’s degree preferred. previous sales support or customer service experience. excellent verbal and written communication skills. excellent data entry skills. experience with microsoft office. sap experience preferred.

this position offers a competitive starting salary and comprehensive benefits program. 

envoy solutions (and its subsidiaries) is an equal opportunity employer.  this means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  we also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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