Customer service representative - united states, doctor sobral

we are hiring for customer service representative at east hartford, ct 100% onsite role.

client: healthcare

title: customer service representative

location: east hartford, ct

duration: 03 months (temp to permanent after 3 months)

responsibilities: 

act as initial point of contact for inquiries from potential and existing huksy beneficiaries. provide one-to-one telephone contact with consumers and providers. assist with password resets. accurately respond to incoming calls received by the call center. accurately document all interactions with consumers. maintain technical and program policy proficiency in the husky health rules/guidelines and other related program policies. properly forward calls to call center leadership other ct agencies per procedures. provide clear, complete, accurate and objective information based on full understanding of program requirements. log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service. handle and data enter complaints in accordance with approved policies and procedures. research inquiries as needed. report any technical problems with equipment, systems facilities to call center manager. meet and exceed daily standards for calls answered, accuracy, customer service, and quality. participate in training activities as needed. participate in and contributes to the quality improvement process. 

 required skills: 

2 years minimum experience in call center environment. 

2 years minimum experience in a healthcare field. knowledge of medicaid and managed care programs. basic understanding of a call center environment and quality monitoring processes. ability to problem solve through analysis and ongoing feedback. data entry skills to include accuracy and spelling. ability to maintain strict confidentiality. excellent verbal, written, and interpersonal skills. proficient in use of computer, including ms office suite and  telephone system. ability to type at least 38 wpm. 

 desired skills: 

knowledge and operational experience in medicaid and/ chip programs a plus. 

general knowledge of public health, medicaid and human services systems preferred. bilingual capabilities a plus 

 education: 

associates degree from an accredited college  university preferred. 


csr,customer service representative,data entry,call center

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