Manager of member service/call center department - united states, teniente jubany station

manager of member service/call center department
f/t permanent

health care employment center in manhattan is seeking a manager of our call center.
the position includes a competitive salary and comprehensive benefit package

responsibilities

monitor the daily front facing operations and supervise the member service generalists in the manhattan office and other various tef locations; assist in evaluating departmental performance and develop strategic plans to improve current operations. collaborate with management team to with organize new methods to resolve immediate staffing, workflow issues to assure departmental and organizational goals are met within service standards coach call center staff through challenging customer service issues. assists in the hiring, onboarding and training of the member services generalists. assist in analyzing call center data to report trends of incoming calls, backlogs, system errors and malfunctions, as well as prepare reports for the management team. assists in evaluating staff effectiveness and performance on an at-needed basis and provides input into annual performance evaluations. prepares work schedules of member services generalists to ensure sufficient coverage in the call center and at reception areas. perform additional duties and projects as assigned by management some evening hours required – up to 6 or 7 pm

qualifications

bachelor’s degree or equivalent years of experience required minimum five (5) years’ experience in overseeing relevant administrative office function to include two (2) years of supervisory/management experience required excellent written and verbal communication skills knowledge of unions and labor relations preferred bi-lingual preferred (e.g., korean, cantonese, creole, russian, spanish) covid19 vaccination required. no exceptions


qualified applicants should submit their resume to:
[email available when viewing the job]

for a speedier response, make sure your personal email address appears on your resume.


Confidential
First-Line Supervisors of Office and Administrative Support Workers
United States, Teniente Jubany Station ,Bronx
2022-04-11
2022-05-10
1244752
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