Director, software engineering (customer channels) - united states, pago pago
Locations: tx - plano, united states of america, plano, texasdirector, software engineering (customer channels)
are you a creative, highly technical engineering leader who enjoys leading others in search of differential possibilities? are you excited about bringing thought leadership and disruptive innovation to trailblaze solutions for our business? are you ready to lead teams in building secure, efficient, performant and scalable cloud solutions in an iterative, high-quality manner? if the above questions get you excited, then we’d like to meet with you to discuss opportunities in our channels team as director of software engineering.
as a card tech leader, you will partner with a passionate team of product managers, designers, engineers, data scientists, and analysts working to better meet the needs of our card customers, agents, and contact center operations. while you deliver on a re-imagined future state, you will also nurture an inclusive, enabled and engaged culture that unleashes your teams to focus on tech solutions.
you might work on unlocking business insights. you might reimagine the digital tools used by our customer service agents and managers. you might empower the business with better decision making. you might help protect our customers from bad actors. you might build machine learning models to solve problems we haven’t even discovered yet. one thing is for sure: you will dream, you will build amazing cloud capabilities on a modern tech stack, you will work with a fun and tight-knit team, and you will deliver meaningful value to the business.
you will:
lead and mentor multiple teams of product focused software engineers
nurture and grow tech leadership on your team
partner closely with product management on grooming and prioritizing new business initiatives
maintain a high bar for security, efficiency, resilience, craftsmanship, and quality as you deliver in small, quick iterations
promote a culture of engineering excellence and being well-managed, using opportunities to reuse and innersource solutions where possible
bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
encourage innovation, outside-of-the-box thinking, teamwork, autonomy, inclusion, and diversity
help recruit and elevate engineers throughout the organization
basic qualifications:
bachelor’s degree
at least 7 years’ experience in software development
at least 5 years’ experience in people management
preferred qualifications:
master’s degree
10+ years of experience in software development (java, node, vue, angular)
5+ years of experience in agile practices
5+ years of experience with devops
4+ years of experience in building cloud native solutions (aws)
experience with contact center technologies
capital one will consider sponsoring a new qualified applicant for employment authorization for this position
no agencies please. capital one is an equal opportunity employer committed to diversity and inclusion in the workplace. all qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. capital one promotes a drug-free workplace. capital one will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, article 23-a of the new york correction law; san francisco, california police code article 49, sections 4901-4920; new york city’s fair chance act; philadelphia’s fair criminal records screening act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.if you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact capital one recruiting at [phone number shown when applying] or via email at [link available when viewing the job]. all information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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