Marketing / sales / product support - united states, m'sila

career area:

marketing / sales / product support

job description:

your work shapes the world

whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at caterpillar. with a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

when you join caterpillar, you are joining a team of makers, innovators, and doers. we are the people who roll up our sleeves and do the work to build a better world. we don’t just talk about progress and innovation. we make it happen. and we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.  without a dedicated workforce, caterpillar could not effectively meet our customer’s needs.  join us.

job description

as central aftermarket solutions representative, you will drive revenue and growth for the aftermarket solutions business (to incl. parts, service, work tools, reman) in line with industry strategy in the assigned territory, communicated targets, and by following established sales processes focused on the end customer. this will be achieved in close collaboration with the respective dealer(s) where the incumbent under the direction of asr management will provide leadership, guidance, and counsel to optimize the dealer’s sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to caterpillar’s benefit, while recognizing and respecting the independence of dealer.

job duties:

works within the caterpillar business model to make recommendations on variance fund usage within a well-defined context | drive some business development & new customer solutions.

deliver, in collaboration with the other verticals, the annual total business plan for the assigned dealer territories (shared goal). once an industry-specific business plan will be developed, the accountability will move to such a plan.

in collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. adopt and be an advocate for sales funnel management methods. collaborate with industries to identify customer accounts for growth.

develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns.

optimize parts sales variance utilization within the assigned budget to drive incremental top-line revenue and deliver the business plan.

drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.

track opportunity, participation, and close rates and report voc/vod in the crm system. develop local action plans, leveraging crm and customer insights, to attack lost sales.

seek understanding, document and communicate internally on customer requirements, business models, competitive landscape, and other market intelligence to ensure product groups and other entities are aware of product & customer needs.

partner with dealers’ parts & service sales managers and their pssr/isr/parts counter organization to influence sales force effectiveness.

identify and communicate opportunities for improving aftermarket solutions sales management, marketing, and operational capabilities at assigned dealers.

drive customer connectivity as an enabler of business.

interact with caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).

keep up to date with industry trends, changing technology, and market regulations in the countries covered.

manage the t&e budget.

partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship.

understand caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions.

basic qualifications:

college or university degree or equivalent experience. 

3 plus years of progressive job-related field experience in the aftermarket for construction or mining equipment.

top candidate will also have:

technical knowledge.

strong business acumen.

proficient analytic tools user.

industry knowledge (intermediate level).

basic application & machines understanding.

intermediate knowledge of customer solutions (parts products, service offerings, solution offerings).

experience in sales & marketing areas.

experience in the markets/ industry he/she would be serving.

customer approach.

strong communication & presentation skills.

excellent influencing skills at all levels.

strong negotiation skills.

team player.

self-starter, able to work autonomously.

strong accountability.

ability to work with people from different backgrounds and cultures.

additional information:

the location for this position is peoria, il, tucson, az, or remote.

relocation assistance is not available.

this position may require 10% travel.

sponsorship is not available.

closing date: 4/25/2022.

employee benefit details

our goal at caterpillar is for you to have a rewarding career. our teams are critical to the success of our customers who build a better world. here you earn more than just a salary because we value your performance.  we offer a total rewards package that provides benefits on day one (medical, dental, vision, rx, and 401k) along with the potential of an annual bonus.

additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

final details

please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. if you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

this employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as h, l, tn, f, j, e, o. as a global company, caterpillar offers many job opportunities outside of the u.s. which can be found through our employment website at [link available when viewing the job] .

for more information, visit caterpillar.com. to connect with us on social media, visit caterpillar.com/social-media

eeo/aa employer.  all qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

not ready to apply? submit your information to our talent network [link available when viewing the job] .

More jobs