Compliance representative - united states, pago pago

Compliance representative
responsible for collection processes involving inquires,
investigations, and follow-up with customers.
provides excellent customer service and responds in a timely manner to
puc complaints and formal complaints to the legal department.
handles complaints ranging from quality of service issues to simple
billing disputes.
research customer accounts using orcom. (10%)
maintain accurate updating of information in database and orcom systems.
(10%)
work with call centers to investigate, research and resolve customer
complaints. (10%)
prepare and analyze completed informal complaint reports for
accuracy and justified rating. (10%)
analyzes responsibility for completing written reports to puc regarding
customer complaints and hands-off to appropriate stakeholder. (10%)
direct interface with internal and external customers regarding credit
and collections issues. (10%)
write responses to the puc supporting the company’s position.
work with puc investigators to discuss open complaint cases.
utilize active listening skills to clarify the needs of the customer,
answer customer inquiries, and assist in the resolution of concerns.
involve the team liaison at the appropriate time in customer service
situations that cannot resolved at this level.
maintain a high level of product and process knowledge.
educate internal/external customers on services.
master desktop solutions system applications, including orcom, word and
excel.
handle difficult issues and avoid escalation whenever possible.
provide exceptional service to the customer that meets or exceeds all
contractual service level agreements.
be responsive to and execute process improvements/enhancement programs.
support and sustain a positive environment that fosters team performance
and individual excellence.
 
high school diploma, ged, or equivalent
3 years experience in customer service or compliance
a general understanding of both water utility field operations and the
business implications of customer service decisions is required.
a working knowledge of customer recordkeeping and billing processes and
strong computer skills in a business environment are required
 

pds tech, inc. is an equal opportunity employer. all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

founded in 1977, pds tech, inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. we offer a full range of benefits including:

health insurance paid holidays weekly payroll immediate 401(k) eligibility completion bonuses training please note availability of benefits may vary by position

pds specializes in engineering and it arenas including aerospace, defense, electronics, telecommunications, automotive, and energy just to name a few. our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. to find out more about pds, please visit [link available when viewing the job]



$$$ pds pays for referrals! $$$


PDS Tech, Inc.
Customer Service Representatives
United States, Pago Pago ,Mechanicsburg
2022-04-11
2022-05-10
1247748
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