Customer service representative - united states, waco

acs solutions has an immediate need for a customer service representative with experience in the health care industry. this is a 6-month contract opportunity (with long-term potential - contract to hire and is in waco tx, 76710. our client is a leading company.

please review the job description below:

top skills:

excellent interpersonal and communication (oral and written) skills excellent data entry, numeric, typing and computer navigational skills experience in a call center, customer service and/or health care setting knowledge of customer service principles and practices knowledge of call center telephony and technology ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer comfortable working in a fast paced constantly changing stressful environment.

key requirements and technology experience:

responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule health care appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.

what is expected (essential functions)

ensures accurate, compliant, and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system. verifies insurance coverage or determines patient self-pay responsibility and provides cost information. schedules an appointment for the patient or family member with a financial counselor if appropriate. schedule's health care appointments based on need, patient request and in accordance with system and clinic guidelines. interprets physician orders to schedule appointments and ancillary tests. communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. writes clerical and clinical patient related messages from patients, family members and other health care professionals to administrative and provider staff. identifies emergent patient situations based on caller information and coordinates immediate triage. responsible for calming upset callers by providing a composed and professional demeanor and can identify and escalate priority issues for resolution. the information contained in this job description is intended to describe the essential job functions required of those assigned to this job. it is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. the ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions.

minimum requirements addendum: must pass pss or ccs training program and successfully complete competency exam to maintain position. experience preference: prior customer service experience is strongly preferred

thanks, and regards,


saroj

team recruitment

a: 2400 meadowbrook parkway, duluth, ga 30096

p: (+1) [phone number shown when applying]

e:


about acs solutions.


acs solutions is a global provider of information technology solutions, talent solutions and workforce management services. our industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build and run their businesses more efficiently. headquartered in the us, acs solutions has grown to over $1.2 bn.

acs solutions is a certified mbe by the georgia national minority supplier development council.

acs solutions has multiple subsidiaries, each focused on the unique area of business:

analysts international corporation (staff augmentation services)the ascent services group inc. (life sciences talent solutions)hiregenics, (payrolling, ic compliance, & msp services)data inc. (information technology- staffing)

recent awards and recognitions:

6th largest it staffing firm in the us. (staffing industry analysts (sia) 2019)largest minority it staffing firm in the us. (sia 2019)clearlyrated® 2020 best of staffing award winner for providing remarkable service quality to our clients. this is our ninth consecutive win.

it and industry certifications:

microsoft gold partner: application development, cloud platform, data analytics, data center, devops, data platformaws managed services partnergoogle cloud partneriso 27001:2013 certified for data securityistqb gold partnerisms (iso 27001:2017)soc2 type ii compliant


Analysts
Customer Service Representatives
United States, Waco ,TX
2022-04-12
2022-05-11
1250526
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