Major account coordinator - gateshead - united kingdom, gateshead, tyne and wear

major account coordinator - gateshead

salary - £25k-£27k (doe) + benefits

afi group are currently looking to recruit a major account coordinator based from a key customers office in gateshead. working hours 8.00am to 5.30pm monday to friday.

in return we offer a competitive package in an established, fast paced, ambitious company that will provide career stability and progression prospects. you will be working for a company where hard work is rewarded.

the role in brief:

using extensive product knowledge to keep our key customer informed of our products / services.working effectively and ensuring that our depots are working in conjunction with the requirements of the assigned major account and that service agreements are being fulfilled.creating and maintaining systems and procedures to monitor, track and report all areas of each of the assigned major accounts in order to ensure exceptional levels of service.building and maintaining strong relationships with our key customer and dealing with any customer complaints and damage.liaising with all managers and staff to ensure that we have correct systems and procedures in place to constantly monitor, develop and improve our service.maintaining health and safety standards.coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.we would welcome applicants with the following skills and attributes; major account coordinator, customer service, customer support, it literate, ms office, communication, complaints handling, sales, service desk, hire desk, health & safety, account manager.

benefits:25 days holidays per year, plus statutory holidaysinclusion in a profit share schemean auto-enrolment pension scheme with employer contributionsdeath-in-service benefit of 2 x salaryhealthcare cash planafi rewardsin addition, we have invested in an excellent induction programme, and staff training (we currently hold an investors in people award).

essential skills

the ideal candidate:

friendly, helpful and professionalcustomer focusedprevious experience in a busy customer service and/or sales roleunderstands the importance of achieving resultshighly organised and the ability to multi taskrental or service industry experience useful but not essentialcomfortable with microsoft packages and computer skills in generalabout company

afi group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. with a current network of 21 hire locations across the uk, afi has a strong emphasis on health and safety and is proud to hold various accreditations (iso9001, iso14001, iso45001, 5* achilles buildingconfidence, gold rospa award - to name a few).

please note that we operate a 2-stage interview process and online testing to screen candidates.

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