Customer service representative ii - united states, dublin
hiring immediately for customer service representative jobs in dublin, oh professional/office setting. these are long term opportunities with potential for temp-hire for the right candidate. competive pay rates based experience. apply now!!
qualifications:
ability to work effectively with multiple, cross-functional resources and teams (e.g. sales, marketing, applications engineering, operations, supply chain, finance, etc.).
advance knowledge of microsoft office products
working knowledge of order processing systems, shipping, freight processes
ability to clearly communicate with customers in a verbal and written format.
ability to work shifts as required.
must be able to:
assess customer requirements & expectations
problem solve
resolving conflict
analyze information
multi-task
communicate in a timely & accurate manner
drive and monitor progress and achievements
strong organization and time management skills
ability to stay focused and maintain an appropriate level of urgency to both internal and external customer requirements
work within and contribute to a team environment
experience in a fast paced, customer focused role.
strong computer skills. sap experience a plus.
excellent communication skills via phone, email and personal interactions.
responsibilities:
account management
customer service support
maintain customer profiles
order confirmation management
generate quotations
assist sales managers with bids and proposals
customer complaint processing
manage orders to completion
regular review of account open backlog and delivery status
customer correspondence
outbound calling to new and existing customers
field inbound sales calls
systems knowledge
develop strong erp skills through daily use and continuous training
support crm (customer relationship management) system
product understanding
regular attendance to internal & external training sessions
pursue product knowledge
assist customers with product decisions
education:
high school diploma or equivalent (ged)
equal opportunity employer/veterans/disabled
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
--
United States, Dublin ,Ohio
2022-05-09
2022-06-08
1403038
Please report inappropriate ads by sending a message to abuse@expatriatesjobs.com. Please include the Job ID located in the header of each ad