Customer service representative ii - united states, dublin

hiring immediately for customer service representative jobs in dublin, oh professional/office setting. these are long term opportunities with potential for temp-hire for the right candidate. competive pay rates based experience. apply now!!

qualifications:

  • ability to work effectively with multiple, cross-functional resources and teams (e.g. sales, marketing, applications engineering, operations, supply chain, finance, etc.).
  • advance knowledge of microsoft office products
  • working knowledge of order processing systems, shipping, freight processes
  • ability to clearly communicate with customers in a verbal and written format.
  • ability to work shifts as required.
  • must be able to:

  • assess customer requirements & expectations
  • problem solve
  • resolving conflict
  • analyze information
  • multi-task
  • communicate in a timely & accurate manner
  • drive and monitor progress and achievements
  • strong organization and time management skills
  • ability to stay focused and maintain an appropriate level of urgency to both internal and external customer requirements
  • work within and contribute to a team environment
  • experience in a fast paced, customer focused role.
  • strong computer skills. sap experience a plus.
  • excellent communication skills via phone, email and personal interactions.
  • responsibilities:

  • account management
  • customer service support
  • maintain customer profiles
  • order confirmation management
  • generate quotations
  • assist sales managers with bids and proposals
  • customer complaint processing
  • manage orders to completion
  • regular review of account open backlog and delivery status
  • customer correspondence
  • outbound calling to new and existing customers
  • field inbound sales calls
  • systems knowledge
  • develop strong erp skills through daily use and continuous training
  • support crm (customer relationship management) system
  • product understanding
  • regular attendance to internal & external training sessions
  • pursue product knowledge
  • assist customers with product decisions
  • education:

    high school diploma or equivalent (ged)


    equal opportunity employer/veterans/disabled



    equal opportunity employer/veterans/disabled



    the company will consider qualified applicants with arrest and conviction records


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    United States, Dublin ,Ohio
    2022-05-09
    2022-06-08
    1403038
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