Call center/customer service associate - united states, dublin

adecco is looking for experienced call center/customer service agents to start working mid-june on a long-term project! english and bilingual spanish jobs available!

with a new $17/hour pay rate ($18.50 for bilingual spanish), come work in a state-of-the-art facility with our client epiq. these roles will be working onsite in a great location in dublin, oh.

why adecco @ epiq?

great on-the-job training

calls are customer service focused; no sales involved!

there will be support from adecco directly onsite

breakrooms with food market, free coffee, and outdoor seating areas

dress code is clean but casual and you can wear jeans to work!

a chance to improve your skills with room to grow and advance

competitive benefits with options such as medical, dental, vision, and 401(k)

referral and incentive bonuses often available

 

in this role you would be part of a call center team that handles potential claimant inquires and will be responsible for doing inbound and outbound calls (but again no sales!).

job duties will include professionally answering calls, addressing caller inquiries, performing research using available resources to provide information to callers, and routing calls to appropriate resources when complex issues arise. 

you’ll need to complete administrative work and complete call logs accurately. there will be expectations for accuracy, productivity, and adherence to proper procedures.

we’re looking for someone with strong verbal and written communication skills, effective problem-solving skills with strong attention to detail, someone with call center or customer service experience, with good computer skills, someone who can multi-task, and someone who will be reliable!  you’ll be sitting for long periods of time and need to be ready to work effectively in a high volume and sometimes stressful work environment.

if you meet the following criteria and are ready for your next adventure, please apply today!

at least 6 months of customer service experience

strong written and verbal skills

ability to type 25 wpm

experience using a windows operating system

must have reliable transportation

high school diploma or ged

 

click on apply now and we will reach out to you asap!

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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