Contact center supervisor - united states, dublin

adecco is currently assisting a local client in their search to fill a contact center supervisor position.

 

type: 40hrs/wk. contract

location: onsite - dublin-oh-5151 blazer parkway, suite a

pay: $25.00/hr.

length: one (1) year

shift: m-f; must be flexible; 10:30am-7pm; 1 - 12:30pm-9pm est

training: onsite - 6/6/22 & 6/7/22 11am - 7:30pm est

 

position summary

this position supervises the daily operations of the contact center. through leadership, training and development and organization of contact center personnel, this position will ensure client requirements are achieved and resources are maximized to the full potential

 

responsibilities for this contact center supervisor job include but are not limited to:

supervise daily operations of the contact center

provide supervision, training, and development to contact center agents and leads

assist team members in handling elevated issues/calls through problem solving and knowledge transfer

perform quality assurance through call monitoring and initiate one on one coaching sessions

review and approve timecard entries, managing attendance

develop training curriculum for contact center agents and facilitate training classes

plan workforce needs, in the absence of a work force scheduler

 

qualifications for this contact center supervisor job:

bachelor’s degree in communications, social studies, legal field preferred but not required (could be substituted by relevant job experience

call center experience required, must understand call center demands and metrics

strong communication skills in reading, writing, and speaking english

must have strong experience the areas of staff development and direction, training, quality control, and document preparation

 

why work for adecco?

weekly pay

401(k) plan

skills training

excellent medical, dental, and vision benefits

 

important: this contact center supervisor job is being recruited for by adecco’s national recruitment center, not your local adecco branch office. to be considered for this position, you must use the “apply with adecco” button to submit your resume.

 

the adecco group is a global leader in hr services. our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. we offer employment opportunities at any stage in your professional career. contact us today to discuss available contract and direct hire positions. adecco group provides one of the most comprehensive benefits packages in the industry to contract workers to include holiday, 401(k), insurance benefit plans

 

equal opportunity employer/veterans/disabled

to read our candidate privacy information statement, which explains how we will use your information, please visit http://www..com/candidate-privacy/. the company will consider qualified applicants with arrest and conviction records.

 

 

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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