Customer care representative - قطر, doha

الوصف الوظيفي job profile: as a customer care representative, your primary focus is to assure that our clients receive the delivery of the products he/she requires, in a ‘reasonable’ time, but one which meets his needs without unnecessary delay. key job roles & responsibilities: · follow up on delivery notes invoicing on a daily basis and ensure all invoices are done in a timely manner. · completing paperwork, sorting and filing invoices and handling complaints. · to ensure that as often the first point of customer contact, you answer the telephone and deals with direct sales in the most friendly ‘can do’ way. · you'll be responsible for providing excellent service at all times and in a timely way. · assure that your work is finished before you leave your desk each day, with all lpo’s posted and invoices sent periodically. · be a part of the customer care team in processing internal and external orders, follow up of partial orders. · you will liaise directly with our own sales staff on a daily basis to assure that either they, or yourself, communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery. · you will similarly liaise with our internal supply chain area to facilitate timely deliveries at all times. · update crm and ax when required with the relevant detail. · confirm with customers by email, telephone or in person to provide information about products and services, take orders and process them in a timely manner. · keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. · sending out invoices based on priority. · processing abroad sales and ensure the work cycle is complete. · contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. · refer unresolved customer grievances to designated departments for further investigation. you will report to the team leader - customer care. the role will be based in doha (qatar). المهارات you should also have the following qualifications: · master’s/ bachelor’s degree in chemistry · essential product knowledge, pricing. · good spoken written communication skills · good 'people skills' for building relationships with colleagues at all levels · the ability to plan and prioritize your own work. · the ability to motivate people · calmness under pressure · decision-making ability · accuracy with record keeping · it skills تفاصيل الوظيفة منطقة الوظيفة الدوحة, قطر قطاع الشركة التصنيع; تصنيع المواد الكيميائية طبيعة عمل الشركة صاحب عمل (القطاع الخاص) نوع التوظيف دوام كامل الراتب الشهري غير محدد عدد الوظائف الشاغرة 1 المرشح المفضل منطقة الإقامة قطر الشهادة بكالوريوس/ دبلوم عالي


مصادر خارجية
إدارية وإشرافية ومكتبية
قطر, Doha
2022-05-19
2022-06-18
1460405
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