Contact center supervisor - united states, dublin

adecco is hiring for a contact center supervisor in dublin, oh. this contact center supervisor is a temporary opportunity. if you meet the qualifications below - apply now!

position summary
this position supervises the daily operations of the contact center. through leadership, training and development and organization of contact center personnel, this position will ensure client requirements are achieved and resources are maximized to the full potential. additionally, this position will coordinate with internal project team members to ensure successful case launch and management priorities are maintained in the contact center.

essential duties and responsibilities

conduct weekly and monthly one on one's with direct reports to discuss objectives and provide a clear path for success and areas for improvement when warranted.

responsiveness to office communication such as chats, and emails as required based on the urgency the response requires. this includes but is not limited to administrative functions as assigned

review, audit, and approve timecards to prevent payroll and billing issues

review, analyze and discuss performance to determine the next steps

ability to hold accountability when expectations are not met

create and present monthly team performance

job qualifications and requirements

• bachelor’s degree in communications, social studies, legal field preferred but not required (could be substituted by relevant job experience.
• call center experience required. must understand call center demands and metrics.
• strong communication skills in reading, writing, and speaking english
• must understand call center demands and metrics.
• must have strong experience in the areas of coaching, performance management, staff development and direction, training, quality control, and document preparation.

 

equal opportunity employer minorities/women/veterans/disabled

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

Apply to this job now Report abuse

More jobs