Customer advisor - united kingdom, eastleigh, hampshire
kick start your customer service career with aviva in eastleigh
customer advisor - private medical insurance gbp19,700 -gbp26,850 plus benefits, we offer both
35- and 40-hour contracts. flexible shift pattern between 08:00 - 18:30 monday - friday. one saturday shift every 6 weeks 09:00 - 13:00
start date: 25th july 2022 (the first 18 weeks are crucial so please let us know if you have any leave booked in so we can try to be as we flexible as we can where we can!)
are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? we are looking for people who truly care and are driven to give it their all every single day. people like you!
a bit about the role:
you will be answering inbound calls to support and guide customers through their health claims journey. whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need, when they need it.
the skills & experience we're looking for:
?? excellent communication skills and previous experience in a customer service-related role
?? the ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty
?? a good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way
?? meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim
?? knowledge of insurance products / financial services would be great, but not essential
what you'll get for this role:
?? excellent starting salary of gbp19,700 - gbp26,850 (depending on skills and experience) with annual performance related bonus and pay review
?? 25 days holiday days (with flexibility to buy or sell up to 5 days) plus bank holidays
?? up to 14% pension contribution and optional share save scheme
?? savings from 100s of retailers through myaviva extras
?? up to 40% discount on aviva products such as car insurance, house insurance and more
aviva is for everyone:
we are inclusive - we want applications from people with diverse backgrounds and experiences.
excited but not sure you tick every box? research tells us that women, particularly, feel this way. so, regardless of gender, why not apply. and if you're in a job share just apply as a pair.
we flex locations, hours and working patterns to suit our customers, business, and you.
most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
to find out more about working at aviva take a look here
we interview every disabled applicant who meets the minimum criteria for the job. once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
we'd love it if you could submit your application online. if you require an alternative method of applying, please give amber britton a call on or send an email to
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