Customer service advisor - united kingdom, gloucestershire

about the role

we'd like to invite you to an open day to come and speak with our contact centre colleagues to learn more about the fantastic opportunities we have here at rac's iconic bradley stoke location. you'll get a chance to speak with the experts, and managers and find out what a career with rac feels like, have a tour of the building and the chance to have an interview!

we're opening our doors saturday 21st may from 10.30am-12.30pm, to book your place email us at;

rac has a fantastic opportunity for advisor's that have been operating in a customer driven environment, to join our well established customer service team.

with an ote of gbp28,416, and a minimum base salary of gbp23,690 for a 35 hour working week, successful candidates will also enjoy a variety of fantastic benefits, which includes our highest level of breakdown service available for you, and your family.

working from our iconic bradley stoke location, you'll take calls from potential rac members who are looking to take out a membership. you will be an expert with our features & benefits of rac breakdown cover to promote our products and services to customer that are enquiring about our services.

the shift requirements, you'll work 5 days out of 7, and these will fall within our opening hours of monday - friday 08.00 - 19.00, saturday and sunday 09.00 - 17.00. with every other weekend off!

to be the best, we want the best. rac are looking for customers advisor's who:

can demonstrate resilience in a fast-paced sales environment

are empathetic and able to build rapport with our members, with an outgoing, self-motivated and friendly personality.

are comfortable at overcoming objections

ideally have previous experience working within a regulated environment or in sales and be able to demonstrate excellent customer service.

can demonstrate resilience in a fast pace sales contact centre and works well towards kpi's under pressure.

have great knowledge retention and recall and can understand customers needs and requirements to ensure you do the right thing for each and every one.

common sense shift patterns. as with any key service provider, we need to be there when our customers need us. therefore, there will be a requirement to work at weekends but we also try to apply logic to our shift patterns.

what can we offer in return?

bonus scheme with additional earning potential up to 20% ote monthly

on-site restaurant, and coffee shop

you will get free ultimate breakdown cover for you and your household- including roadside & home rescue, unlimited call outs and tows,

flexible shifts

a first class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!

a fantastic career framework allowing everyone to progress within the ever-growing business with solid support and a clear plan.

benefits and rewards;

flexible benefits for you to tailor

free on-site parking

great holiday allowance

7 days car hire, european cover which also includes free legal advice and garage support

hotel discounts & days out

gbp25 towards mot voucher each year and much more!

come and join a great team that is full of brilliant new business customer advisor's who are passionate about delivering excellent service to our valued members!

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