Customer service advisor - united kingdom, exeter, devon

customer service advisor

where: site location exeter quay (great local transport links)

full time: permanent

salary: gbp20,511 plus on target bonus's

hourly rate: gbp10.52

want a new challenge? sounds good???

somewhere you get loads of benefit's? sounds good???

what about a brilliant career? sounds good???

how about some working from home? sounds good???

what's in it for you?

we have some exciting opportunities in our exeter site for our customer service roles! if you want a new career, a change in career or want to go beyond your limits, look no further!

from day one, we offer a range of exciting benefits:

a great salary of gbp20,511 plus bonus and incentives throughout the year so you can earn even more

career opportunities for you to develop and go beyond your limits, in any area of our organisation

huge discounts off ee & bt products & services

discounted off a personal mobile phone, just for you!

discounted mobile contracts for your friends and family

incentives throughout the year from vouchers to holidays!

yearly employee schemes like extra holidays & event days

pension scheme to protect you and your family's future

volunteering opportunities so you can give back to your local community

here at bt two things matter to us the most, our customers and our people. our advisors are at the heart of everything we do. your role could be to help customers who have recently joined our family, or those that have been with us for a long time. it could be that they need help with a simple query on the go, or something more complex that needs some patience. there are some tough calls where customers are frustrated, but that's why we put our trust in you to show customers why we deliver the best customer service.

but don't worry! we provide full training, extra support for when you're new and ongoing coaching after that. once you're in the full swing of things we can talk about your career and what your future at bt looks like.

working from home approach:

we understand that work is something you do, and not somewhere you have to go all of the time. that's why we strive to provide a hybrid working model that we call "smart working". it allows you the flexibility of working both in the office and at home whenever you need to, giving you a balance in life. your manager will talk you through you the approach once you've had a chance to settle in, normally between 3-6 months.

what would make you great at bt

you can get on well with people & build relationships

you're honest, respectful & can show empathy

you're able to have a difficult conversation when needed, in the right way

you're able to adapt & learn

you always do your best for yourself and others

does that sound like you? of course it does! here's how to apply:

generally, our centres are open between 8am and 9pm, and 8am -8pm weekends 365 days a year including bank holidays. shifts could be any time during these hours. whilst we'll give you notice of your shifts in advance you'll need to be available during these hours.

at bt, we're creating an inclusive working environment where people from all backgrounds can succeed. diversity makes sense for us, for our customers and for our future. we value different perspectives, skills and experiences, and welcome applications from all sections of the community.

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