Customer service representative pet lovers apply westlake village - united states, losangeles

Signing bonus - up to $1,000

we are a growing pet nutrition company looking for a full-time customer service sales representative to join our inbound, direct to consumer team. we provide training so whether you are experienced or new to the workforce, you can succeed with us.

are you a fast learner? have good common sense and people skills? would you like to work in a fun but fast paced call center where employees can bring their dogs to work? if so, we would like to hear from you.

duties/responsibilities:
• handle an average of 40-60 inbound calls a day
• develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• answer inquiries from customers concerning products and their uses
• apply knowledge of the field and product features to match products to the needs of clients.
• identify opportunities to up-sell or cross-sell based on customer needs
• maintain customer records in database
• collect and enter orders into crm
• thoroughly address all customer inquiries, including nutritional aspects of products
• administrative duties such as verifying e-store orders, and processing returns
• perform other related duties as assigned

required skills/abilities:
• high school diploma or equivalent
• outstanding written and verbal communication
• active listener
• computer literate and willingness to learn
• ability to multi-task and adapt to a fast-paced environment
• prior call center experience a plus
• bilingual a plus

this is a full-time position, monday – friday.
medical, dental, and vision insurance. 401k. paid time off

more info: compensation: $16/hr plus monthly uncapped bonuses and contests employment type: full-time job title: customer service representative

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