Bar team member - part time - tom cribb - united kingdom, london

shepherd neame is on the lookout for part time bar team members to join us, so if you love hospitality, are a people person and you enjoy being on the front line in a busy role; this may be just the job for you.

the tom cribb is a busy london pub located in the heart of the west end near leicester square. sat directly opposite the harold pinter theatre, it is naturally buzzing on show nights and is also a popular stop-off for visitors to the nearby national portrait gallery and tourists exploring piccadilly. a warm welcome is guaranteed at this cosy, characterful pub together with great food and drink.

at shepherd neame we know that first impressions count, so you will play an important part in our business ensuring that you acknowledge our customers with a warm welcome and deliver great service to them at every opportunity.

if you haven’t got any previous hospitality experience please do not worry, so long as that you are over 18 years old and you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.

we are looking for someone who

has shep's spirit

is confident to suggest new ways of workingremains positive and optimistic when under pressureis flexible and responsive to changemotivates and engages with those they work with

is great at working together

supports their team to deliver a great customer experienceshows willingness to learn new skills and explore opportunities to developshares knowledge and learning with other team membersparticipates in and supports inclusive working environmentresolves customer queries and complaints quickly and positively, seeks guidance when necessary

has pride and passion

acknowledges every customer with a warm welcome and delivers excellent servicecreates great customer experiencesdemonstrates great product knowledge and recommendations to our customers, presenting food and drink choices perfectlycelebrates our heritage as britain’s oldest brewergives each customer a genuine farewell

is authentic

acts with integrity and honestyprovides constructive feedback to the leadership team to enhance the customer experiencebehaves with due care and consideration for the health, safety and wellbeing of themselves and others

benefits

immediate start availablecompetitive hourly pay ratea share of tipsearly wage withdrawal schemecompany pension planemployee discount scheme at shepherd neame retail pubs & hotelsaccess to a workplace mental health platformfull company induction processthe opportunity to develop & move between pubs within the companyfast paced, fun and diverse working environmentflexible working hours

who are we?

britain’s oldest brewer, shepherd neame, has been based in the market town of faversham, kent for over 300 years. an independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout london and the south east, from the historic heart of the city to the kent coastline. we employ around 1,500 team members across our pub estate and more than 270 at our brewery and support office.

perhaps best known for great british classic ales such as spitfire amber, which carries the royal warrant, our diverse portfolio includes five grain lager, the bear island collection and the whitstable bay collection. we also brew international lagers under licence including premium thai lager singha and american best-seller samuel adams boston lager, and are the sole uk distributor for truly hard seltzer.

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