Business support administrator - united kingdom, leeds, west yorkshire

business support administrator

£20,500 per annum + benefits

full time (37.5) monday to friday 9am- 5pm

leeds ls15

we are an independent rehabilitation company which was formed in 2008; we provide rehabilitation support to people who have suffered a personal injury or illness.

our values:

excellent relationship management
trusted expertise, integrity, and professionalism
social and corporate responsibility

job purpose:

to support the business support team in providing an efficient, effective, and confidential administrative service to a team of case managers/occupational therapists in the delivery of rehabilitation services to individuals who have experienced illness or injury (service users).

to fulfil this office-based role, the post holder is expected to be a team player, flexible, an excellent communicator with strong written and oral communication skills, exercise personal responsibility, evidence first-rate organisational skills, show attention to detail, ability to follow process, demonstrate sound judgement and initiative within overall defined limits and with minimum supervision.

role responsibilities but not limited to:-

referral processing - processing client referrals with a high level of accuracy and attention
editing of reports - produce quality assured and edited clinical reports
network administration - supporting the network coordinators to proactively grow and maintain a high-quality ot network
administrative support - work closely with the business support team and senior management team to provide administrative support
other - demonstrate flexibility and provide an effective cover of the operation

note: this is a generic role profile. team members will have specific responsibilities for certain duties/headings within this role profile, but they would be expected to provide cover for colleagues across the other duties at times. individuals will be provided with on-the-job training and development to ensure they become a fully multi-skilled member of the team.

key competencies and skills

high level of communication skills; written and oral
strong attention to detail
process compliant
strong organisational skills
competent in microsoft office
good numerical skills
problem solving
customer service
responsible and accountable
dealing with pressure
relationship building
empathy
team player
self-awareness and sound judgement
data protection / confidentiality compliant

minimum experience

12 months service in a busy administrative role or other roles where strong organisational skills, customer service and compliance with process management systems is critical to ensure the effectiveness of the role.

a full job description is available on request.

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