Customer service west covina - united states, losangeles

E-commerce - women’s apparel wholesale (west covina)

women’s apparel wholesale company based out of west covina is currently searching for a hard-working customer service agent ideally with previous e-commerce and aims360 experience.
this is a full-time position located in west covina.

responsibilities:
-answer in-bound customer service phone calls and emails.
-resolve and follow up with customers regarding order related issues.
-general office work pack and shipping.
-handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-keep records of customer interactions, process customer accounts and file documents
-excellent communication and presentation skills
-ability to multi-task, prioritize, and manage time effectively
-data entry
-processing exchange and returns
-basic filing and various administrative duties

requirements:
-minimum 2 years previous work history at one company
-well organized and detail oriented
-good computer skills
-experience in aims 360 apparel software is a plus
-experience with shipping software is a plus (ups)
-experience in e-commerce is a plus
-experience in customer service is a plus
-excellent verbal communication skills
-ability to work overtime and weekends during peak holiday periods

if this sounds like you, we would love to hear from you. please call (310) 956 6868 to set up an interview. if you don’t get through to us, please text the same phone number.

more info: compensation: tbd employment type: full-time job title: customer service

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