Customer service representative i - united states, miami beach

adecco is currently assisting a local client in their search to fill a customer service representative position.

 

type: 40hrs/wk. contract

start date: within the next 1 to 2 weeks

location: work from home (eastern standard time)

normally, this is an on-site position and customer care professionals will return to working at our miami, fl office in the future.
miami, fl office is located at 11222 quail roost drive miami, fl 33157.

pay: $15.00/hr.

length: 1 year + possible temp to hire, based on performance and attendance!

shift: regular schedule:

hiring for both day shift & night shift:
• day shift ranges between the hours of 7am - 10pm est
• night shifts range between the hours of 9pm - 8am est
• hours of operation are 24 hours, 7 days a week, 365 days per year including holidays
• this job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability

training schedule: • training is a combination of virtual classroom & on the job training that is typically 6 weeks long, but duration can vary
• classroom training hours are typically monday through friday from 8am - 5pm est with a lunch break

responsibilities for job include but are not limited to:

provides front line, direct contact with customers when filing claims over the phone.

informs customers of the organization’s products and/or services.

files claims by collecting pertinent information from customers.

answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

this role requires listening to our customer’s concerns and showing empathy while resolving their issue.

follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.

maintains professionalism and effectively interacts with all contacts, both internal and external.

maintains department quality standards and performs job duties as directed by supervisor.

processes and determines coverage by reviewing forms and other applicable records.

because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

you may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

 

qualifications for this customer service job:

 

high school diploma or ged and 1 year experience in customer service, retail or clerical setting is required

excellent customer service skills

excellent verbal and written communication skills

experience with microsoft based programs and computer products

must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

an acute attention to detail/accuracy and effective note taking/documenting skills

ability to work independently to problem solve, organize, and prioritize tasks.

able to work effectively in a diverse work group and collaborate with multiple cross functional teams.

ability to communicate clearly, calmly & confidently on the telephone and email with excellent verbal and written communication skills

 

 

 

why work for adecco?

weekly pay

401(k) plan

skills training

excellent medical, dental, and vision benefits

 

important: this customer service job is being recruited for by adecco’s national recruitment center, not your local adecco branch office. to be considered for this position, you must use the “apply with adecco” button to submit your resume.

 

the adecco group is a global leader in hr services. our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. we offer employment opportunities at any stage in your professional career. contact us today to discuss available contract and direct hire positions. adecco group provides one of the most comprehensive benefits packages in the industry to contract workers to include holiday, 401(k), insurance benefit plans

 

equal opportunity employer/veterans/disabled

to read our candidate privacy information statement, which explains how we will use your information, please visit http://www..com/candidate-privacy/. the company will consider qualified applicants with arrest and conviction records.

 

 

 

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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