Customer service representative - united kingdom, peterborough, cambridgeshire
hybrid working
gbp22,200 per annum
25 days annual leave
hb commercial have partnered with this well-established employer in peterborough
as a customer rep you will be taking inbound calls from potential and existing customers who have queries or wish to make changes to their account.
you will be expected to listen attentively to the customer, making sure their experience is as seamless as possible.
duties and responsibilities not limited to
listening to and understanding the individual needs of each customer.
developing a good relationship with all clients by providing a personal service and
undertaking regular contact calls to meet client requirements.
skilful communications by phone, email, and written correspondence and by demonstrating
capabilities to deal with a wide variety of queries.
recording accurately all events/details and actions relating to specific individuals on
the database. ensuring copies of all documents and letters which are sent out/issued are
retained on the client file.
to be successful in this role, it helps if you can demonstrate some customer service experience, strong attention to detail and excellent communication skills.
my client offers some of the best training and support in the industry, and you will be given the opportunities to constantly self-develop.
hours of work are between 8 am -10 pm monday to friday, 8 am-6 pm on saturday, and 9 am - 5 pm on sunday.
when you are in the offices, my client offers and warm and friendly working environment with newly refurbished offices, a subsided canteen and a comfortable break out area.
please apply for more information
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