Apprentice claims handler - united kingdom, bournemouth, dorset

we re looking for apprentice claims handlers for our home insurance division in bournemouth. you ll have great relationship-building skills and share our passion for outstanding customer service, and you ll also be an empathetic listener who can adapt your style to get the best outcome for your customers. you will take up an apprenticeship within insurance, striving toward your professional qualification within insurance - cert cii level 3.

whether you re straight out of school or ready for a career change, you ll be right at home in our diverse, talented team. to join them, you ll need to have great relationship-building skills and share our passion for outstanding customer service. previous experience is great, but what s more important is that you understand what good customer service looks like and have the attitude and work ethic to match. we re looking for brilliant team players who can deal with challenging situations - so if you re proactive, constructive and organised, we d love to hear from you!

about you

you ll spend your time in our bournemouth office on the phone to our customers about their home insurance claims. you ll take ownership of a variety of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. you ll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people get back to a normal way of life.

working 35 hours per week, you ll carry out your initial 13 weeks training from home. following this - we d like you to join us in the office as part of our hybrid model for a minimum of 2 days a week. hours include 8am - 6pm monday to friday or 9am - 5pm on saturdays. currently, our claims handlers work only one saturday in every three and we will supply you with 24 holidays per annum. to find out more about lv=gi s brilliant benefits and rewards, please click here

why work for us?

at lv= gi, we re on a journey to become britain s best loved insurer. to get there, we need more passionate, positive, people people to join us. people who ll proudly put our customers at the heart of everything they do and delight in delivering above and beyond their expectations. here, there s no knowing where your career will take you. but one thing s for sure, you ll be supported and empowered every step of the way as you shape your future - and play a vital role in ours.

rewards and benefits

this role is a band a in the lv= structure. to find out more about our bands, click to view our faq page here. we want you to love what you do that s why we ve put together a benefits package that recognises and rewards a job well done.

we ll give you:

24 days' holiday - which increases after two years service

an annual bonus scheme based on company and personal performance

a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

a competitive pension for which lv= will pay twice the amount you pay, up to 14% (please click here to read more about it)

a generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

lv= is an equal opportunities employer who values a diverse and inclusive workplace. we recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. we are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

here at lv= we always love to hear from great people, so don t forget to follow us on instagram, twitter, linkedin and become a fan on facebook.

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