Customer support agent - united kingdom, peterborough, cambridgeshire

the client we are currently recruiting for are the second largest in their industry, making them a big player! developing their own hardware, firmware and software tied together in an open platform, they are always available!

they are looking for people who want to become a little better every single day. by creating a comfortable and fulfilling environment you are given every opportunity to reach for the stars. they understand employee satisfaction is paramount in assisting the growth of the business, which is why they offer a number of benefits and comfortable working space.

as a customer support agent your main responsibility is to provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.

job responsibilities

manage large amount of incoming calls, emails and web/chat, according to company standards.

provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.

follow each customer query up until completion.

record customer interactions by entering and verifying information by using the right method and systems.

maintain the company s database in systems applicable.

communicate with, assist, and build sustainable and good relations with other departments.

pro-active activities towards existing customer database

go the extra mile to engage and follow up customers.

we offer you

a growing and dynamic workspace with engaged and dedicated colleagues from all over the world. no two days are alike, and they offer a varied role with a lot of responsibility. with the right mindset, this role will challenge and allow you to keep developing your skills. we do our utmost to facilitate employee satisfaction - at work and in their free time.

skills and qualifications

excellent communication, presentation and interpersonal skills

nice-to-have

previous experience in a similar role

personal attributes

the four core values: enthusiastic, innovative, customer-centric and sustainable. we believe that you are well-organised, communicative and have a good ability in prioritizing your tasks. my client highly values teamwork where being a team player is essential for our continued success.

benefits

gbp21,000.00 - gbp24,000.00 doe

25 days annual leave + bank holidays

pension

health insurance (includes dental and optician)

life insurance

accommodating office space

great working conditions

company gatherings

100 day training plan

free fruit

trips to other offices

lunch vouchers

standing and sitting desk as standard


HHR Recruit Ltd
United Kingdom, Peterborough, Cambridgeshire
2022-08-06
2022-09-05
FULL-TIME
1853778
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