Graduate customer service representative - united kingdom, bournemouth, dorset
our client, a financial services provider based in bournemouth, is looking for confident customer service professionals to join their team. this role is responsible for dealing with emails and telephone calls made by their investors/clients in a timely manner adhering to regulations.
they offer excellent career progression opportunities, ongoing training and development. you will be working in a fast-paced environment, where your talent will be recognised and rewarded. they are happy to consider candidates who have previously worked in hospitality and retail in a customer service capacity and are looking to make their first steps into an office environment.
as a company they are an inclusive employer, whose people work collaboratively. they work by encouraging, supporting and valuing the various talents and perspectives of their people. the company offers employees paid for recognised chartered finance courses relevant to the role.
if you are looking for a new challenge then we would love to hear from you.
hours: 37.5 hours per week monday - friday - 9am - 5.30pm
key accountabilities and main responsibilities
responding to inbound emails and telephone calls made by investors and professionals adhering to compliance and regulations.
prioritise queries and correspond with other departments when necessary to determine the root cause.
type and administer correspondence to clients / investors meeting deadlines.
ensure quality and accuracy in all correspondence with customers and investors.
experience & personal attributes
to be considered for this role you must be able to demonstrate customer service experience. this does not necessarily need to be office based. it could be from hospitality or retail, please do not hesitate to apply.
good standard of english/maths are essential for this role along with the ability to learn and progress
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