End user support engineer - it engineer - saudi arabia, dammam

Only for local transfer- pls send suitable resumes.

location:- sau-dhahran
role summary:-
act as second level of end user it support in itil environment.
essential responsibilities:-
• isolate and resolve system issues in server client networking environment.
• hands and eyes assistance for various it teams (server, network, security, others).
• diagnose standard software and hardware issues and coordinate with respective vendors for resolution in case required.
• installation/re-installation/ configuration of systems, printers, scanners.
• configure computing devices per the desktop/laptop standardization policies of the end user
• installation/re-installation/ configuration of in-scope client software/ applications.
• troubleshooting email client related issues.
• troubleshooting printer/scanner related issues.
• troubleshooting issues related to standard ms office software and internet clients.
• support for local area network issues (lan), wan, wireless and dhcp clients.
• troubleshoot antivirus, encryption and data loss prevention software.
• install approved patches onto client computing devices.
• troubleshoot print queue related issues.
• desktop / laptop support os packaging planning reports.
• software packaging planning reports.
• deploy software patches.
• support business on it infrastructure related projects when assigned.
• support video conference hardware or software related troubleshooting.
• evaluate end user requirements for computing devices.
• assist in the it equipment procurement process.
• maintain inventory and lifecycle of computing assets.
• actively participate in it initiatives based on organizational directives.
• follow change management process while implementing changes.
qualifications/requirements:
• any graduate
desired characteristics:-
• business awareness,
• customer service,
• work well under pressure
• time management
• collaboration
• problem solving
other requirements:-
• national or expat: any
• alternative marketing titles: it technical support / help desk
• experience needed: ay least 2 years’ experience in all below keyword items
• rotation: no
• working hours per day: 8
• working days per week: sunday to thursday
• contract duration: 1 year
• number of positions needs to be filled: 2
• preferred language: english
• does the candidate need to be currently in the role country? yes
• candidate should be available to join before: asap
• resume keywords: microsoft office, outlook, excel, o365, security, video conference, lan, switch, network, operating systems, os, windows, mac, osx, itil

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