Senior it support analyst - united kingdom, marlow, buckinghamshire

would you like to take on a role that allows you to take ownership of your work?

we are looking to for a new senior it support analyst to join our team in marlow.

do you have a keen interest in it and are willing to adapt your knowledge to suit third party and bespoke solutions, have a creative and innovative approach with the energy and enthusiasm to deliver, and above all a passion for exceeding customers' expectations? then we want to hear from you.

we want you to bring your unique set of skills and experience to a great place to work, and further your potential with us at whistl.

you will be providing applications and technical support to whistl staff. the role is high-profile and part of a wider it service desk covering whistl assets and systems.

day to day, the role will involve providing first line support on applications and technical support to whistl employees. you will also be communicating with suppliers, giving hands-on technical support, as well as contributing to new and existing projects that require or involve it.

you will need to demonstrate the desire to deliver the best solution required, and that you have the drive to make a difference to whistl, its employees, customers, and suppliers.

as a senior it support analyst, you will:

provide support to end users via onsite support, desk visits, and covering the it service desk helpline triage and resolve all incidents and services requests within slasbe responsible for ensuring end users are kept up to date on progress by updating tickets within the it helpdesk ticketing systemprovide focused support with an exemplary level of quality, professionalism, and ownership50% it support requests: this includes tasks such as printer installs, driver issues, handheld scanner issues, dealing with reports of issues within citrix vdi, loss of service at a whistl depot, end user queries on microsoft office products.

40% user service requests: this includes access requests for applications, folders, and drives, and requests for new equipment such as laptops and mobile phones.

10% additional project work: this will include ad-hoc tasks such as the rolling out of new hardware to internal stakeholders where additional training and support on usage may be required.

what we look for in a senior it support analyst:

excellent communication skills, both written and verbal.the ability to establish and maintain professional relationships both internally and externally at all levels.demonstrable appetite to progress and confidence to identify and suggest improved ways of working. the ability to work under pressure and meet strict deadlines whilst managing shifting priorities.excellent organisational skills and effective prioritisation of tasks.willing to learn with a positive 'can-do' attitude.the ability to thrive in an unstructured environment, but with a strong enough personality to add structure where necessary.helpful by nature and able to deal with providing a first-class level of customer service within a challenging, fast-paced environment.demonstrate a flexible approach and self-discipline in order to work well either independently or within the team environment.we welcome applications for this senior it support analyst role from candidates with experience in the following areas: technical systems support, senior it support analyst, it support analyst, systems administration, support desk analyst, microsoft server, it field support, it, support, ms office, azure, o365, computer hardware support, customer facing, customer service, lan, tia a+, mcp support, helpdesk.

essential skillsit is essential you either have a background in it support, or previous experience within a customer facing it related job function.a good knowledge of microsoft office applications is essential.a working knowledge of azure and office365previous experience of computer hardware support, replacement of components, and basic troubleshooting of end user it equipment would be advantageous.typically, we would estimate that it would take a minimum of 1 years' experience in a customer facing it support environment or a similar role to acquire the skills required for this role.a good standard of education to include 3 gcses grade a-c or equivalent.desirable skillsan it related qualification (comp tia a+, mcp, itil v3.0 foundation, etc.) would be advantageous, but not essential.

about companywhistl are a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

due to the nature of our business, this role may be subject to a basic dbs check.

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