Administrator - united kingdom, st ives, cambridgeshire

administrator

st ives, cambridgeshire

permanent

competitive salary

we provide vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and we're looking for a new team member to come and join us here at the forefront of facilities management.

we are a fast paced and energetic business which provides vital customer service and administration support to over 10,000 properties across the uk.

due to expansion, we are currently looking to recruit another administrator, to help support our increasing client base.

key activities

administrate and manage internal software systems data such as adding users, managing system relationships, password resets, adding property data and uploading site information.
respond to general queries from clients and users within the sla
answers calls to the administration line in a timely manner and within the sla
regular liaison with clients and service providers to collect data and ensure it is entered onto the system accurately
troubleshooting
first point of contact for new system users
to provide support to the contract manager during the mobilisation of a client
provide client reports such as training of suppliers/client users, and on boarding of suppliers
chasing up suppliers and clients

personal attributes

excellent verbal and written communication skills with the ability to understand and translate customer challenges into benefits
excellent people skills to interact with staff, colleagues, customers, and cross-functional teams, and third parties
customer focused
ability to work on own initiative and pro-active approach to problem solving
honest, trustworthy, and able to work with integrity

essential criteria

excellent attention to detail
ability to problem solve
decisive and able to take ownership of a situation
must be able to work under pressure

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