Customer service advisor - united kingdom, lancashire

customer service advisor - salford quays (m50 3sp) / hybrid working

gbp22,000 basic salary rising to gbp23,000 after 12 months

monthly performance-based bonus of up to gbp175, eligible once signed off as competent

full time (37.5 hours per week) - shifts between 8am - 8pm mon-fri, 1 in 4 saturdays 8am - 4pm

part time hours also available (20 hours per week minimum) - shifts will consist of timings in the evening through the week and across the weekend. training will be full time

join our healthcare heroes

bupa is the uk s biggest health insurance provider. we are a family of thousands. brave, committed and compassionate people, all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

we have no shareholders to answer to; our customers are our sole focus. and we reinvest our profits into providing them with better healthcare, now and in the future.

why bupa?

whether you ve found your feet or are discovering a new path, welcome to a place that celebrates you. this isn t where you've been, this is where you're going.

our people are our biggest asset. so, we provide a package of benefits that supports them in finding a work-life balance to ensure their mental and physical wellbeing.

as a customer service advisor, you ll enjoy an attractive range of benefits, including:

25 days holiday, increasing through length of service, with option to buy or sell

bupa health insurance as a benefit in kind

an enhanced pension plan and life insurance

annual performance-based bonus

discounted access to gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions

various other benefits and online discounts

free local parking and access to a season ticket loan for public transport

hybrid working, giving you the freedom to maintain a great work-life balance

you will also have the opportunity to enrol onto our customer service apprenticeship scheme. which is a great way to gain industry-recognised qualifications, whether you re taking the first steps in a new role, or you're ready to make your next move and need a further, advanced qualification. you could even gain a master's degree.

your role

as a customer service advisor, working out of our state-of-the-art salford quays offices, you ll be the first point of contact for our customers. that means you ll be the ears and voice of bupa. you ll also need to be a friend, a trusted source of information and even a shoulder to cry on; touching the lives of strangers in an important way, every day.

whether a customer is calling about a sprained ankle or a life-threatening illness, you will treat them with the same level of care and compassion. and it won t always be easy. you will need to authorise or decline treatment in line with policy coverage. but, with the right balance of empathy and resilience, you can build a great career.

after two years in our customer service centre, you can move into other areas of our business, if you have a willingness to learn and grow.

what you ll do

support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience

pre-authorise or decline treatment in line with bupa policy coverage, responding with empathy at all times

accurately maintain our customer database, ensuring all conversations and outcomes are recorded

maintain high professional standards at all times and abide by all regulatory requirements

what you ll bring

a successful customer service advisor will need:

great listening and communication skills with the ability to respond with empathy

a mix of flexibility and resilience to deal with a variety of enquiries

confidence using a pc and the ability to multitask

an enthusiastic, positive attitude with a real desire to help others

diversity and inclusion

bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. we actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to bupa. we ll make sure you are treated fairly regardless of disability or circumstance. that s why we re happy to offer reasonable adjustments as part of our recruitment process, to anyone that needs them.

job types: full-time, part-time, permanent

part-time hours: 20 per week

salary: gbp22,000.00-gbp23,000.00 per year

additional pay:

bonus scheme

application question(s):

are you happy to commute to our offices in salford (m50 3sp) twice a week?

bupa is a regulated company. as part of our recruitment process, we ll request a criminal record, financial soundness and adverse media check. i agree that i am not listed or due to be listed on any of the checks mentioned. yes / no

work authorisation:

united kingdom (required)

reference id: r

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