Us-field technical spt cons ii - united states, corvallis

adecco is currently assisting a client in the search to fill a field technical support position in corvallis, or.

 

perks/benefits of working with adecco:

group benefits —health, dental, vision, life insurance, disability

401(k)plan

training programs

weekly pay

job details:

type: fulltime (40 hours / week)

length: 2 year; possible extension/conversion

pay: $20.04 hourly

shift/hours: mon-fri 8-5

this is an onsite position in corvallis, or  

responsibilities include:

serves customers by providing product support and services

solves technical issues with current documentation

validates known issues and products under warranty and provides compensation

facilitates letter of destruction as appropriate

issue credits

order replacement units, utilizing internal procurement tolls and coordinates shipment to customer

elevates issues not documented or with a complex or difficult resolution utilizing the escalation process

logs and documents issues found in the field

works with support engineer to develop or update new guidelines, issues and resolutions

ensure credits and compensations are delivered to the customer in a timely manner

performs failure analysis activities to establish root cause of customer failures

coordinates lab intake process

conducts analysis testing including but not limited to microscope work, part autopsy, electrical test, xray test, etc.

 

requirements:

bachelor’s degree preferred

4-6 years working experience in related field

demonstrates basic knowledge of organization and policies

demonstrate comprehensive business, technical, or functional knowledge as well as basic project management skills and communication and analytical skills

problem solving

conflict resolution

market knowledge

communication skills

data analytics and product knowledge

customer service professional

 

important: for this field technical support position, you must use the “apply with adecco” button to submit your resume.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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