Customer service representative - united states, kansas city (kansas)
are you organized and enjoy helping others? do you like to help solve problems looking for short term employment? working a day shift monday – friday? if you answered yes to any of these, adecco is currently assisting a local client, recruiting for customer service representative positions located in lenexa ky. starting pay is $18/hr, 8am – 5pm, 40 hours per week, paid weekly.
job responsibilites:
• enter orders as they are received via fax, email and/or phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing.
• answer customer calls through a phone queue in a professional and timely manner.
• update customer information (e.g. address, billing information, etc.) and submit the information to the data maintenance group.
• reallocate products to ship from other warehouses as necessary.
• update customers with product availability information.
• respond to customer inquiries via email and phone in a professional manner; provide information within the area of assignment in an efficient and timely manner.
• document customer complaints in the erp system in a timely manner to ensure customer satisfaction and problem resolution of service/product.
• provide internal customer support for field sales personnel.
• respond to and maintain customer service email folder
• utilize different resources as needed in thermo fisher scientifics intranet.
• perform all the essential functions of the order entry representative.
• perform other duties as assigned.
• report any actual or potential safety hazards to the supervisor, human resources, safety specialist or senior management.
minimum requirements/qualifications:
• must have a high school degree or equivalent from an accredited institution
• possess good communication, writing, and problem-solving skills.
• possess basic knowledge in math and ability to read.
• at least one year inbound call center / customer service experience.
• must have previous experience with word, outlook and excel.
for instant consideration for the customer service representative, apply now!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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