Order data entry representative (call center) - united states, kansas city (kansas)

adecco is currently seeking a customer service representative for entering orders into an erp system, and assisting internal and external customers with issues and complaints.

responsibilities

enter orders as they are received via fax, email and/or phone

perform quality verification of customer shipping information, order details, and pricing

update customer information (e.g. address, billing information, etc.) and submit the information to the data maintenance group.

answer customer calls through a phone queue in a professional and timely manner

respond to customer inquiries via email and phone in a professional manner; provide information within the area of assignment in an efficient and timely manner.

document customer complaints in the erp system

respond to and maintain customer service email folder

report any actual or potential safety hazards to the supervisor, human resources, safety specialist or senior management.

minimum requirements/qualifications

high school diploma, ged or equivalent required

at least one year inbound call center / customer service experience

possess good communication, writing, and problem-solving skills

must have previous experience with word, outlook and excel

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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