Receptionist - boutique hotel - united kingdom, victoria, london

about us

the lime tree hotel is an independent boutique hotel located in the prestigious belgravia area of london, adjacent to the charming independent eateries and shops of elizabeth street. with 27 bedrooms our property is very popular with leisure travellers, who come to us for the great location, characterful building and our reputation for fantastic service. we were recently included in the sunday times ‘top 100 british hotels’ list.

the role

we are looking for a friendly and energetic receptionist to join our small front of house team and help ensure our guests have a memorable experience with us from booking to check-out.

working a mix of morning and afternoon / evening shifts you will have a range of responsibilities supporting the everyday operation of the reception / office functions of the hotel, the principal duties including:

interacting politely and enthusiastically with all guests, ensuring they receive our hallmark friendly and efficient service
conducting check-ins and check-outs
preparing bills using our pms and processing and reconciling payments
assisting guests with their requests, enquiries and itinerary planning
taking and managing reservations by telephone and email
ensuring all front office administrative processes are carried out in an orderly and efficient manner
moving and storing luggage when requested
keeping the reception areas of the hotel tidy and presentable at all times

in addition to a standard 37.5 hour week spread over 5 shifts, there is scope to earn overtime.

who we’re looking for

we want a pro-active, experienced receptionist with a calm, organised approach who brings great people skills, a cheerful disposition and a flexible, can-do attitude. we are looking for someone who has the following attributes:

ideally at least 6 months experience in a similar role in a high quality hotel
fluent in english (written and spoken)
brilliant at dealing with the public with a good knowledge of london
a great communicator, with excellent writing skills and a confident telephone manner
proficient with it, particularly microsoft office (outlook, word and excel)
experience working with a property management system (pms) and ota extranets such as booking.com and expedia
excellent attention to detail to ensure our high standards are maintained

what we offer

competitive salary with overtime
company pension
50% staff discount on food
great company culture with fun and collaborative working environment

if you think you could be who we're looking for we can't wait to hear from you.

please accept our apologies in advance that we will only be able to respond to candidates of interest.

please do not call - we will only consider online / email applications.


Matthew
United Kingdom, Victoria, London
2022-09-07
2022-10-07
FULL-TIME
2020632
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