Sales ops associate - united states, new milford
sales operations associate - temp-to-hire - $18-20 hr - 8am- 5pm mon-fri
resumes to kate and jo and lee nagel
summary: responsible for providing quality customer service through efficient and timely customer assistance. perform a variety of administrative, order processing, and sales support activities.
duties and responsibilities include the following. other duties may be assigned.
1. answer multi-line telephone system, take accurate messages and transfer telephone calls to the appropriate person in an efficient manner.*
2. provide quality customer service including assistance with purchases, suggestive selling and providing product information.*
3. build and maintain an understanding of the company's products and price information to assist with customer purchases.*
4. answer customer requests via phone, email, website, etc.*
5. coordinate "pre-sale" development with sales personnel to include pricing, availability, configuration and profitability.*
6. input customer orders accurately into erp system, verifying pricing, discounts, delivery dates, shipping method, etc.*
7. clarify and fulfill customer requests by presenting alternatives and resolve customer concerns in an expeditious and tactful manner.*
*essential function
8. communicate purchase orders via computer with appropriate individual.*
9. generate quotes as needed and send through crm to customers.*
10. update crm as required an input closed sales to crm.*
11. process all quotes into orders via computer, and verify the customer and product information is accurate.*
12. inform sales representatives and customers of all back-orders information as required.*
13. maintaining and updating display boards with sales, production and and marketing information.*
14. filing/clerical duties (invoice copies to customers, serial number tracking, duty drawback documents)*
15. adhere to the minimum iso 9001 procedures in place*
16. operate standard office equipment*
17. performs other related duties, as assigned.*
bilingual spanish is a strong plus but not required
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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