Global workforce planning analyst - united kingdom, gateshead, tyne and wear

position type :

full time

type of hire :

experienced (relevant combo of work and education)

education desired :

bachelor of commerce/business

travel percentage :

0%

job description

every day, our teams push the pace of advancement across the world of finance. we support ourselves in working smarter while empowering each other to make a difference. we believe in building inclusive teams where everyone's views count. together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients and communities. if you want to make an impact around the world we have one question: are you fis?

about the team

global workforce planning are an established, fast paced, dynamic and friendly team, who thrive on delivering results through collaborating with their stakeholders to achieve the best for both their customers, and colleagues. the team is built around the 3 core elements of the planning process and includes: long term strategic, medium term tactical & short term real time teams both in the uk and the us.

what you will be doing

as a planning analyst you will be forecasting workload, analysing and communicating performance data, and influencing strategic decisions. you'll alert colleagues and leaders to performance issues that may need to be addressed as a matter of urgency by using a range of analytical techniques and drive operational decisions forward.

you will forecast resource requirements and create subsequent plans, ensuring that these are effectively communicated across the wider planning team and stakeholders.

you will be instrumental in using data to influence operational plans and strategic decisions over a global scale

you will ensure that all relevant upcoming change initiatives are impact assessed and incorporated in to future plans

you will look to future proof and wherever possible ensure that the wider business has the resource available to provide the exceptional service worldpay from fis have become renowned for. this will include analysis & recommended actions (including intraday analysis).

you can quickly identify trends and flag any risks to senior leadership team

work closely with partners to review, communicate & challenge performance and delivered plans

you will identify continuous improvement opportunities to optimize workflow/reduce handle time

you will build & communicate resource plans using agreed assumptions based on robust historical data analysis

you will utilize performance information to drive planning models

what you bring:

in order to be successful within this role you will have worked within a contact center or back office resource planning function. you will be confident in utilizing large data to create detailed plans which you will present to operational stakeholders.

you will be pro-active and curious with a thirst for making your ideas to improve into a reality.

as our business grows, our need to remain adaptable and dynamic becomes more and more important, you will be comfortable managing workloads against challenging and sometimes conflicting deadlines.

excellent knowledge and experience of resource planning models in both ms excel and using a workforce management system.

working knowledge and experience of nice iex workforce management system

added bonus if you have:

experience of vba, sql

experience of full planning cycle

what we offer you

every day, we work hard to encourage your growth and development. these are some of the ways we'll support you:

a range of educational and personal development possibilities.

opportunities to work on the most challenging issues in financial services and technology.

ample volunteer time to support charities and your community.

a culture based on collaboration, flexibility and mutual respect.

a salary and benefits package you'd expect from a global fintech leader.

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privacy statement

fis is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. for specific information on how fis protects personal information online, please see the online privacy notice.

eeoc statement

fis is an equal opportunity employer. we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. the eeo is the law poster is available here supplement document available here

for positions located in the us, the following conditions apply. if you are made a conditional offer of employment, you will be required to undergo a drug test. ada disclaimer: in developing this job description care was taken to include all competencies needed to successfully perform in this position. however, for americans with disabilities act (ada) purposes, the essential functions of the job may or may not have been described for purposes of ada reasonable accommodation. all reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

sourcing model

recruitment at fis works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. fis does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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