Information barrier administrator - united kingdom, birmingham, west midlands

information barrier administrator - birmingham - 9 month ftc

role overview

the it service desk team operate a "follow-the-sun" model (monday - friday) providing remote technical support to people in any global time zone. the teams are based in birmingham, uk and melbourne, australia. each team supports their own time zones, which includes public holidays, on a shared rotational basis, also include weekends 'on-call' cover.

the team work a balanced week, some days in the office and some days at home. this is continually reviewed by the firm in line with government guidance and also the manager of each team, ensuring high performance is maintained.

we are looking for one to two people to join our customer service focused, technical team in birmingham on a ftc basis. you will provide a single point of contact for all information barrier requests, until the new automated self-service system is live. this is connected to our document management system (imanage / work10) skills or knowledge in these systems will set you apart from other candidates. we are a professional team, who have an excellent internal reputation and are well respected throughout the firm due to the high level of technical support we offer, with non-technical jargon!

candidate overview

this is an excellent entry level position for someone who has an interest to work in it, with the potential to progress within the service management team. the ideal candidate must be enthusiastic, motivated, flexible and have an eye for detail. they will be rewarded with a great starting salary, great corporate benefits, and a chance to grow and develop their skills in an innovative and fast paced technical department. we will consider candidates who have excellent administration skills, are quick to learn and are customer service focussed. your helpful nature and calm approach will give confidence to our customer base person, ensuring we maintain our great reputation.

what can we offer you?

hybrid working - mix of office and work from home

25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days;

the ability to claim up to 5 days towards parental or caring responsibilities;

contributory pension of up to 5%;

private healthcare;

death in service cover (4 x base salary);

eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan;

cycle to work scheme;

we envisage this role being full time, however, we are open to considering flexible working arrangements.

for any queries or for a copy of the full job description, please contact our in-house recruiter, sim dhonsi. please note we only accept cvs that are logged on the recruitment portal.

at pinsent masons we value diversity and inclusion. we are committed to creating a better workplace where all our talent can succeed and feel like they belong. we want to attract, retain and develop people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability/ long term condition, sexual orientation, gender identity or expression or any other characteristics protected by local law in the jurisdictions in which we operate.

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