Customer service agent - united kingdom, leicestershire
salary: gbp25,000 per annum
atlas hotels is hiring a customer service agent at their central office, leicester.
primary responsibilities
provide first point of contact for the responding to all groups and meeting enquiries via telephone and email
providing on-going customer relationship support
action and manage daily tasks
be aware of departmental targets and contribute to the success of the team, rewarded via incentives
to provide hotel teams with all information to ensure the customer has a great experience
ensure that systems, tools and applications are used as per standard
record accurate notes and activities within the customer relationships management tool
experience of job holder
1 years' experience within hotels, sales or a customer service centre
previous background in hotel operations or reservations highly beneficial
previous customer service experience beneficial
knowledge and experience of microsoft application
skills of job holder
strong communication skills both written and spoken english
team player, hands on attitude, able to use own initiative to solve problems
organised and methodical
have a great telephone manner
computer literate
good attention to detail
high level of motivation, determination and commitment
eligible to work in the uk
shift patterns are between monday to saturday 8-7 (saturdays rotated)
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