Customer service rep 2 - united states, louisville

adecco is currently assisting a fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in recruiting for a customer service rep 2 in louisville, ky  apply now!

 

 

this position is a key position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers. they are responsible for coordinating and scheduling patient initial and refill shipments.

 

 

• receives incoming calls from multiple customers, such as physicians, patient, and sales team, must be able to process requests providing resolution or triage to appropriate areas for resolution

• reports adverse events and product complaints when needed.

• process documents based on department guidelines in accordance with standards and performance indicators as defined by contractual requirements

• ability to complete multiple activities while utilizing excellent customer service skills

• demonstrate ability to communicate clearly in both written and oral communication

• maintains all patient confidentiality

 

what do we need from you?     

 

high school graduate or equivalent

preferred 1-3 years of experience in a customer service center

professional office environment

must be able to stand, walk, sit and reach outward on a frequent basis. push/pull up to 15lbs and lift/carry up to 15 lbs.

 

what’s in it for you?

 

medical, dental, and vision plans

401(k) plan

skills training

weekly pay – you receive a paycheck every week!

 

if you would like to be considered for this position, please apply now!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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