Sales office administrator - united kingdom, alton, hampshire

salary: salary gbp25k to gbp27k per annum d.o.e

reference: els/sales

sales office administrator

brief

as part of the sales office team, you will act as the connecting piece between the external customer and our area sales managers.

the role requires you to perform several key activities to maintain the smooth and efficient running of the department, such as dealing with customer requests, providing quotations and other information such as stock availability, proposed delivery dates and current prices. you will report directly to the customer services manager.

it is paramount that you have an understanding and awareness of the requirement to enter and produce all sales orders in an accurate and efficient manner at all times.

person specification

you should have a strong background working in a fast-paced order entry environment with a proven ability to multi-task whilst remaining calm under pressure.

you must have excellent attention to detail coupled with a can- do, positive attitude and disposition.

additional requirements

proven experience within a fast-paced order entry environment with an exceptional ability to focus on a high output of emails and correspondence

proven ability to multi-task

excellent accuracy and attention to detail

ability to use own initiative

a team player who is thorough and collaborative

excellent communication both written and verbal

ability to handle and resolve customer complaints via email, phone

strong it literacy

highly methodical work ethic

capability to organise and prioritise own workload

have a courteous and professional telephone manner

previous knowledge of our erp system 'epicor' would be advantageous, however training will be provided

job duties & responsibilities

order processing - accurately input customer orders

dealing with customer queries over the phone and via email, responding effectively and efficiently

provide customer quotations

liaising with other departments where necessary

provide outstanding pre and post sales customer service, whilst managing customer expectations

answer and direct calls to the appropriate person(s) / department(s)

inform the customer service manager / senior management of any issues/difficulties relating to orders/operations

maintain exceptional customer relations

undertake any other reasonable tasks as directed by the customer service manager and/or senior management

other information

employment type:

full time permanent position

days & hours of work:

monday to friday 8.00am - 4.30pm

other information:

position offered is subject to confirmation of your right to work in the united kingdom

benefits:

28 days holiday inclusive of bank holidays (pro rata to start date)

company pension scheme enrolment upon successful completion of probationary period

(statutory contributions)

to apply for this exciting opportunity within our friendly team please apply now.....

50


Postify
United Kingdom, Alton, Hampshire
2022-09-25
2022-10-25
FULL-TIME
2109141
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