Customer service rep 1 - united states, jacksonville (north carolina)
adecco is currently assisting a fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in recruiting for a customer service rep in cary, nc. position will train onsite then become remote. apply now!
the primary focus of a customer service rep 2 will be to answer inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
training schedule:9:00am-5:00pm, schedules will be assigned after training.
directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
update concise progress notes to ensure other roles within the workflow are able to quickly
assess the status of the referral
provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request..
schedule medication delivery refills so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
identify and report adverse events (aes) and product complaints (pcs) to clinicians to ensure
patients safety
perform other duties as assigned (above tasks may vary slightly depending on the specific
team/program requirements.)
what do we need from you?
specialty pharmacy experience
some experience with benefits verification and copay assistance.
submitting prior authorization to insurance carriers or electronic claims adjudication.
what’s in it for you?
medical, dental, and vision plans
401(k) plan
skills training
weekly pay – you receive a paycheck every week!
if you would like to be considered for this position, please apply now!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Jacksonville (North Carolina) ,Cary
2022-09-28
2022-10-28
2121195
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