Technical support representative - united states, charlottetown

adecco is hiring immediately for a technical support representative with a local client in charlotte, nc. this individual provides technical and application support, primarily on the phone, to system users and technicians. this is tech support, but it is for the support of equipment (imaging & cad/cam), not it. pay for this role starts at $58,240/year.

 

responsibilities:

acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment

provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products

responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems

recommends or performs minor remedial actions to correct problems

provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication

records all pertinent information received on product problems and complaints

serves as a resource for other departments to request technical information and assistance regarding the assigned products

travels to perform service calls on problem equipment that local dental service technicians could not repair

works on special projects as assigned

performs other duties and assignments as requested to support the technical service function

 

requirements:

high school diploma or ged required

associates degree preferred

2+ years of related experience

1+ year of experience with troubleshooting computer hardware, windows operating systems, and applications

1+ year of experience installing and troubleshooting computer networks

experience in troubleshooting and servicing electromechanical equipment is a plus

 

what's in this for you?

weekly pay starting at $58,240/year.

competitive benefits with options such as medical, dental, vision, and 401(k) 

thousands of free upskilling courses through adecco’s aspire academy

 

shift:

monday-friday 8am-5pm

 

click on apply now for immediate consideration for this technical support position in charlotte, nc. we look forward to hearing from you!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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