Customer service rep 2 - united states, jacksonville (north carolina)
adecco is currently assisting a fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in recruiting for a customer service rep 2 in cary, nc this position will be remote. apply now!
the primary focus of a customer service rep 2 will be to answer inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
work schedule-11am - 8pm m-f
directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
schedule medication delivery refills so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
identify and report adverse events (aes) and product complaints (pcs) to clinicians to ensure patients safety
perform other duties as assigned (above tasks may vary slightly depending on the specific
team/program requirements.)
what do we need from you?
communication skills / multitasking / organized skills are preferred.
1+ years of customer service experience
1+ years of call center experience
what’s in it for you?
medical, dental, and vision plans
401(k) plan
skills training
weekly pay – you receive a paycheck every week!
if you would like to be considered for this position, please apply now!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Jacksonville (North Carolina) ,Cary
2022-09-29
2022-10-29
2127251
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