Customer service rep 2 - united states, jacksonville (north carolina)

adecco is currently assisting a fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in recruiting for a customer service rep 2 in cary, nc  this position will be remote. apply now!

 

the primary focus of a customer service rep 2 will be to answer inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

 

work schedule-11am - 8pm m-f

  • directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
  • update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
  • provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
  • schedule medication delivery refills so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
  • answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
  • identify and report adverse events (aes) and product complaints (pcs) to clinicians to ensure patients safety
  • perform other duties as assigned (above tasks may vary slightly depending on the specific
  • team/program requirements.)
  •  

    what do we need from you?     

  • communication skills / multitasking / organized skills are preferred.
  • 1+ years of customer service experience
  • 1+ years of call center experience
  •  

    what’s in it for you?

  • medical, dental, and vision plans
  • 401(k) plan
  • skills training
  • weekly pay – you receive a paycheck every week!
  •  

    if you would like to be considered for this position, please apply now!



    equal opportunity employer/veterans/disabled



    the company will consider qualified applicants with arrest and conviction records


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    United States, Jacksonville (North Carolina) ,Cary
    2022-09-29
    2022-10-29
    2127251
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