Customer service advisor - afibel - united kingdom, united kingdom
customer service advisor - inbound order call handling
40 hours per week. permanent
gbp20,205.44 + bonus + overtime opportunities
about us
if you're interested in joining a truly international business, look no further than afibel. in the uk, we are based in bingley, west yorkshire - just across from the train station. each and every colleague is passionate about delivering world class customer service but don't just take our word for it. we're accredited by the institute of customer services and our customer reviews on trust pilot rate us as 'great'.
what you will do
we are currently recruiting for customer service advisor's to handle orders and queries over the telephone to join the team immediately on a permanent basis. all the calls are inbound so everyone you speak to wants to engage with us. once you've handled our customer's order, you'll promote a special offer too. once you're settled, we will train you further to respond to emails and provide further customer service.
who are we looking for?
our team come from various employment backgrounds but they all have one thing in common. they were all recruited as they demonstrated great communication and listening skills and an ability to build rapport. if you're naturally warm and friendly, motivated and keen to deliver a great customer experience, this could be the role for you.
our contact centre is open from 8am to 8pm every day of the week so we can offer a degree of flexibility over hours. you'll be required to work every saturday and you'll only need to work one 8pm finish per week.
why afibel?
afibel are flourishing and this is in no small part down to our wonderful team that work within customer services. we recognise this with a competitive salary, opportunities for overtime paid at a premium rate, a monthly bonus too and a 50% colleague discount off our products. along with that, we're in a great location for public transport and have lots of free parking as well. you'll be working in recently refurbished offices and between monday and friday, you can gain access to our subsidised restaurant too. you'll receive comprehensive and fully paid training and then you'll be given ongoing support and coaching by your team leader.
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