First response water technician - united kingdom, bristol city centre, bristol

first response water technician - bristol- £11 - £12 per hour depend on experience

monday to friday 37.5 hours per week.

weekends and overtimes are paid in time and a half.

temp to perm oppourtunity for the right candidate.

must have driving license with less than 6 points

will have to take a dbs check

must be physically fit

job role:

to undertake disaster restoration projects after floods and escape of water (drying, cleaning, and sanitising; as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

key duties:

effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individualsworking closely with the first response, surveying and claims teams to ensure that all instructions are acted on in a timely manner and in line with any kpi or sla as requiredundertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils.to ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concludedmaintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client reviewundertaking triage assessments and reporting accordingly.working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy.to work whilst maintaining safe working conditions in line with health & safety requirements and regardless of locationto ensure that all company property is kept clean, tidy, and maintained to the correct safety standardsto wear corporately identified clothing provided as required by the business.preparing reports as required.to undertake any training or cpd or as required by the businessto work on an on call or shift-based rota ensuring business needs are metto carry out any other reasonable management instruction.experience

minimum:

at least 2 years previous experience of working in construction and/or building worksbasic computer knowledgeideally:

knowledge of the insurance claims processprevious experience within damage restorationasbestos awarenessqualifications

full driving licence with no more than 3 pointshealth and safety trainingskills & abilities

excellent spoken and written communication skills.excellent customer service skillstact and assertiveness when dealing with customers who may be distressed.ability to work within a team and with a wide variety of customersability to work well under pressure and meet deadlines.pc literate with good administrative skills.ability to take direction and to take on increased ownership and responsibility when necessary.personality

helpfulness and a passion for customer service.driven and enthusiastic - meets or exceeds targets.empathy and understanding.confident and professional attitude.active and energetic.takes ownership of problems and drives for effective solutions.if you're interested in the role please apply with your cv or alternatively call gemma at pw construction recruitment on 01732795125

*zero one seven three two seven nine five one two five*

More jobs