Customer service representative - united states, springfield (massachusetts)
adecco staffing is working with a client in boxborough, ma! we are looking for qualified customer service representatives, this is an on-site, temp-to-perm position!
hours: 8-5, monday-friday
pay: $21/hr + doe
position summary:
we are seeking a motivated candidate with a bias for action and an eagerness to work in a fast-paced environment to join the team as a customer service representative. this person will be responsible providing professional and quality service for customers who use the company's products to provide innovative solutions within the healthcare, life sciences, and energy management industries.
key responsibilities:
communicating with customers via phone, email and fax
collaborate with csr team within a teams channel
working cross-functionally with sales, operations, and finance to confirm pricing, shipments, and order status
use jde to provide order status and pull quotes for pricing and part availability
assess and enter orders and service requests in jde oracle
efficiently update existing orders per customer change request
examine and resolve requests that have shipping issues
evaluate and enter credit requests in caweb issues database
regularly checking online customer portals
daily management of task allocation
investigate and sort out open orders on production hold
review system entries and log errors found
lead electronic data interchange tool through jde oracle
add and maintain address book of accounts in jde oracle
other duties as assigned
qualifications:
required skills/experience:
high school degree or equivalent work experience
proficient with ms office/suite (excel*)
experience in salesforce software
ability to multi-task in a fast-paced environment
customer-centric demeanor and ability to maintain a friendly, professional demeanor
desired skills/experience:
experience working directly with customers in hospitality, retail, or other service-oriented business environments
ability to learning new technology and able to quickly get familiar with navigating various software applications
familiarity with sap or oracle a plus!
interested? if so, please directly apply to this post! you can also apply by calling craig or jesse at 617-598-2946 or by e-mailing your updated resume to jesse.guerra@adeccona.com or craig.peterson@adeccona.com
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Springfield (Massachusetts) ,Boxborough
2022-09-30
2022-10-30
2131717
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