Customer service representative - united states, springfield (massachusetts)

adecco staffing is working with a client in boxborough, ma! we are looking for qualified customer service representatives, this is an on-site, temp-to-perm position!
 

hours: 8-5, monday-friday

pay: $21/hr + doe

 

position summary:

we are seeking a motivated candidate with a bias for action and an eagerness to work in a fast-paced environment to join the team as a customer service representative. this person will be responsible providing professional and quality service for customers who use the company's products to provide innovative solutions within the healthcare, life sciences, and energy management industries.

 

key responsibilities:

  • communicating with customers via phone, email and fax
  • collaborate with csr team within a teams channel
  • working cross-functionally with sales, operations, and finance to confirm pricing, shipments, and order status
  • use jde to provide order status and pull quotes for pricing and part availability
  • assess and enter orders and service requests in jde oracle
  • efficiently update existing orders per customer change request
  • examine and resolve requests that have shipping issues
  • evaluate and enter credit requests in caweb issues database
  • regularly checking online customer portals
  • daily management of task allocation
  • investigate and sort out open orders on production hold
  • review system entries and log errors found
  • lead electronic data interchange tool through jde oracle
  • add and maintain address book of accounts in jde oracle
  • other duties as assigned
  • qualifications:

    required skills/experience:

  • high school degree or equivalent work experience
  • proficient with ms office/suite (excel*)
  • experience in salesforce software
  • ability to multi-task in a fast-paced environment
  • customer-centric demeanor and ability to maintain a friendly, professional demeanor
  • desired skills/experience:

  • experience working directly with customers in hospitality, retail, or other service-oriented business environments
  • ability to learning new technology and able to quickly get familiar with navigating various software applications
  • familiarity with sap or oracle a plus!
     
  • interested? if so, please directly apply to this post! you can also apply by calling craig or jesse at 617-598-2946 or by e-mailing your updated resume to jesse.guerra@adeccona.com or craig.peterson@adeccona.com



    equal opportunity employer/veterans/disabled



    the company will consider qualified applicants with arrest and conviction records


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    United States, Springfield (Massachusetts) ,Boxborough
    2022-09-30
    2022-10-30
    2131717
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