Personal claims advisor - united kingdom, bournemouth, dorset

description

are you someone with a passion for health and wellbeing who cares about making people feel good? our customer service colleagues are the face of axa health, and we're expanding our remarkable team. here at axa health we're looking for individuals with a 'know you can' mind-set. so, if you're a great communicator, a good listener, confident, positive in all that you do, and can work flexibly from home and in our workplace hub in bournemouth, you could fit right in!

working hours & shift pattern:

full time, 37.5 hours per week and the flexibility to consider part time, with a minimum of 22.5 hours per week (training is full time for the first 6 weeks). you'll work on a rotating shift pattern between the hours of 8:00am to 18:00pm from monday to friday, as this is when our contact centre is currently open. (you will however be contracted to a rotating shift pattern of between 8.00am to 8:00pm monday to friday, 1 in 4 saturday's and 1 bank holiday a year).

our interview stages:

following your application, you'll receive an email inviting you to complete an assessment. once the assessment has been completed and reviewed, the next stage is a short telephone interview with one of our friendly team managers. the final stage will be an interview at either our workplace hub in bournemouth or virtually. we'll give you lots of information in advance to help you prepare, and one of the talent acquisition team will always be on hand to offer help and support if you need it.

induction & training:

induction date: 14th november 2022 you'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. at axa we share a common purpose; to act for human progress by protecting what matters. we rely on people, just like you, to make this a reality. we thrive on helping you become the best version on yourself. throughout your career with us, we'll provide you with all the support and training necessary to enhance your professional development.

what you'll be doing:

following your fully supported training, which will give you the skills and confidence for your role, you'll answer calls from people going through various health problems (from physio to cancer treatment) and advising them on their claim. sometimes you'll need to decline a customer request too. this will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer's interests at the heart of every decision you make.

qualifications

you'll have a friendly and approachable manner and be a great team player.

excellent organisation and time management skills, you'll be comfortable managing multiple priorities.

a genuine desire to help others and have an empathetic approach.

excellent written and verbal communication skills.

possess a strong willingness to learn.

what we offer

one of the best things about joining axa is our rewards package. at axa uk, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. you can expect to receive:

a competitive annual salary of up to gbp21,450 which increases subject to experience and performance

we'll make a one-off payment to the candidate of gbp1,000 in your first pay packet to support with the cost of living pay increase

performance related annual bonus of approximately 5.5% of annual salary

contributory pension scheme (up to 12% employer contributions)

life assurance (up to 10 x annual salary)

25 days annual leave plus bank holidays

opportunity to buy up to 5 extra days leave or sell up to 3 days leave

fre cover for you, your partner and upto 6 dependents (under the age of 25)

axa employee discounts

gym benefits

our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences. we understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

we look for candidates with the right skills and values to join us and selection is based on a fair and equal process. as a regulated financial services company, all successful candidates will be subject to preemployment checks. we're committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. as a disability confident employer, we're pleased to offer our support and access to the axa accessibility concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

to apply, click 'apply now' and you'll be able to upload your profile/cv from there. if you'd like to discuss this role further or would like to engage with our accessibility concierge, please send an email to

about axa

with a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, axa is big.

but never too big to care for every single person who works here. so when you join us, we promise to put our collective might behind you and your career.

you'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. you'll learn directly from senior leaders, from the best in our business. and you'll enjoy real responsibility, really early on.

every large company today talks about supporting diversity and inclusion. but at axa uk, these values form an integral part of everything we do. for us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.

axa health is the uk healthcare specialist for the axa group. whatever our customers' health goals, we help them get there. that could be getting someone physio for an injury that's holding them back, or finding them the right specialist to take their treatment forward. our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. we all work together to be the best we can be.

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